C63S - 3 year service items missed?

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sgregory124

MB Enthusiast
Joined
Sep 11, 2004
Messages
1,167
Location
Derbyshire
Car
E63S
Morning all,

My car is currently in with an independent Merc garage having its aforementioned 'squeal' looked at (garage currently suspects a starter issue - great!). That aside, they've just highlighted a couple of missed service items which I thought Mercedes would have carried out on its recent 'B' service.

They are, spark plugs and gearbox oil, both due at 3 years (my car is 4 years old this year). Looking at the service sheet generator tool online, it mentions neither of these things when I create a new sheet (based off info entered prior to its B service) - however, looking at the sheet I printed out before I took it in, it DOES mention the plugs needing to be changed. Don't know whats going on there, what I do know is the sheet Mercedes gave me doesn't have plugs or gearbox oil mentioned either :\

Before I call Mercedes Nottingham and go postal, can someone please clarify for me, should these items (both plugs and gearbox oil) have been done on my B service (i'm assuming so) and if so, I presume the parts and labour involved would all be covered under my service plan??

Your help would be appreciated!

Thanks.

Simon
 
Your service manual has the answer.
 
Your service manual has the answer.
Given the manual(s) are in the car and currently 5 miles away, i've been looking online and found documents online, which conflict with the advice from the indy this morning.

The document for MY17 cars suggests both ATF and plugs changed at 4 years, the garage says 3 years. I'm waiting for Mercedes to call me back to get their view. Either way they should have been done at the car is just over 4 years old.
 
Hi , My C207 has a full Mercedes Benz approved service history using the service package.

The spark plugs on my car were changed at the 5 year service / 34500 miles plus the gear box oil at the same time / 34500 miles.

Mercedes do appear to alter service packages for each model and I feel is is very much year dependant.
 
Hi , My C207 has a full Mercedes Benz approved service history using the service package.

The spark plugs on my car were changed at the 5 year service / 34500 miles plus the gear box oil at the same time / 34500 miles.

Mercedes do appear to alter service packages for each model and I feel is is very much year dependant.
The schedule for the AMG models definitely different and the document i've found shows that. I'm just confused by the conflicting advice and also why neither of those pieces of work were carried out when it was in last.
 
If in doubt call the dealer in question and ask them I'm sure they will be more than glad to help. Just explain that you have had the car serviced and think some stuff has been missed !! Then ask them to give you the schedule when it should have been done
 
So I called the dealer. The upshot here is that the previous service (an A in Exeter when with the previous owner) missed the plug change, the ATF oil and filter and the air filter....:( To get them done now I either wait until the next B service (NOT AN OPTION obviously) or pay for them separately. I already had to do that with the diff oil change as that was also missed.

The moral of this story is, do your homework before buying and make sure stuff hasn't been missed. Its my own fault at the end of the day, I didn't research enough prior to taking out the service plan.

Looks like the indy is about to get some more work (particularly if they can beat the price Mercedes just quoted me for all 3 items at 30% discounted labour!).
 
A bit worrying that the previous owner 'missed' such an important service on a C63 . o_O
Yeah, either they missed it or the dealer didn't tell them, I guess i'll never know. The only consolation here is that the car covered very few miles between its last service with 'them' and its first with me - I'd class myself as extremely mechanically sympathetic too so it hasn't been ragged around, which hopefully means i'll get away with having the missing items done ASAP.
 
So I called the dealer. The upshot here is that the previous service (an A in Exeter when with the previous owner) missed the plug change, the ATF oil and filter and the air filter....:(

It should be straightforward now MBs are on fixed service intervals (mine was always a nightmare on variable) but I wonder if it's simply that the A service was done a little early so the ESS didn't throw out the 3yr interval work?

I had the old ServicePlus scheme and if the work didn't appear on the ESS then the dealer couldn't bill Mercedes for it - likely it's the same for ServiceCare. I used to be regaled with great lists of things that were "needed" then when I picked the car up it would turn out all that was done an oil and filter change once they realised I wasn't a cash paying customer. :rolleyes:
 
It should be straightforward now MBs are on fixed service intervals (mine was always a nightmare on variable) but I wonder if it's simply that the A service was done a little early so the ESS didn't throw out the 3yr interval work?

I had the old ServicePlus scheme and if the work didn't appear on the ESS then the dealer couldn't bill Mercedes for it - likely it's the same for ServiceCare. I used to be regaled with great lists of things that were "needed" then when I picked the car up it would turn out all that was done an oil and filter change once they realised I wasn't a cash paying customer. :rolleyes:

In short the same situation exists for the ServiceCare plan, basically they seem to live or do by the ESS so if it doesn't come up (which it didn't when my car was in originally) then it doesn't get done. Bit of a oversight really, there seems to be no way of them being alerted for overdue work.
 
In short the same situation exists for the ServiceCare plan, basically they seem to live or do by the ESS so if it doesn't come up (which it didn't when my car was in originally) then it doesn't get done. Bit of a oversight really, there seems to be no way of them being alerted for overdue work.

Assuming that the plugs and ATF are indeed due at 3-years for your car (I don't know)...:

IF the car was presented early for the third service and ESS did not flag-up the plugs and ATF, then these will be included in the next service done under the Service Care Plan. I appreciate that you don't want to wait that long, but rather than pay for it to be done at a specialist (these are not cheap), see if you can bring forward the fourth year Service B under the plan, while confirming with the dealer that the plugs and ATF will be included. You will lose less by bringing the next service forward than you will if you pay for the plugs and ATF change.

HOWEVER... if the plugs and ATF were flagged-up during the previous service, but the previous owner declined it (owners will sometimes do that if they know they are about to sell the car or the lease is due to end etc), then they won't be covered under the Service Care Plan when the next service is due because the Plan does not cover 'catch-up' services (having a full service history is a prerequisite for the plan). In this case, I suggest that you get these done at a specialist who will log it on the MB DSB.
 
Assuming that the plugs and ATF are indeed due at 3-years for your car (I don't know)...:

IF the car was presented early for the third service and ESS did not flag-up the plugs and ATF, then these will be included in the next service done under the Service Care Plan. I appreciate that you don't want to wait that long, but rather than pay for it to be done at a specialist (these are not cheap), see if you can bring forward the fourth year Service B under the plan, while confirming with the dealer that the plugs and ATF will be included. You will lose less by bringing the next service forward than you will if you pay for the plugs and ATF change.

HOWEVER... if the plugs and ATF were flagged-up during the previous service, but the previous owner declined it (owners will sometimes do that if they know they are about to sell the car or the lease is due to end etc), then they won't be covered under the Service Care Plan when the next service is due because the Plan does not cover 'catch-up' services (having a full service history is a prerequisite for the plan). In this case, I suggest that you get these done at a specialist who will log it on the MB DSB.
Hi , I purchased my car through the Mercedes South West Group and found them very help ( apart from one issue ) but was sorted out at director level.

My car required the B service and was duly done prior to me placing the order to keep to keep the paperwork trail in order.Unless your car has done mega miles the changing of the plugs is usually carried out to stop the plugs seizing into the head/ block

I would have the gear box service performed now / and then the rear diff / and finally the plugs or all in one go.

If you have any concerns you can always send the oils in you car away for analysis.
 
Due diligence required when purchasing, even from franchised dealers sadly. Never assume anything.
I drove 200 miles to view a car at a main dealer which I had been assured (twice) had full Mercedes service history at that very dealership, with all schedule items completed - and the salesman said he had the history in front of me as we spoke.

I made it very clear that I would not be buying the car had it not got the service history described. Needless to say I was not impressed when the car had never been serviced by a main dealer, and only had two service stamps - both well overdue - with no boxes ticked or paperwork.

That was the worst example - especially with it being a main dealer - but I viewed every CL 65 on sale in a six month period (ish) in 2015/6, and every single one had poor service history records. I decided not to buy one in the end as the secondhand examples were too rough and brand new was out of the question at the time.
 
Ah, the undiluted joys of MB service schedules. Smoke and mirrors. I eventually got mine onto Excel using my manual and everything I could find on 't web. USA dealers have loadsa good stuff. Then stuck the history into it. Ok so a bit OCD but hey.........I was confident running 170mph on the A-bahn.
I was pleased to find that my car had been over-serviced by previous owners (at the advice of MB and indies.) So I recalibrated future servicing out to 150000miles and just give my indy a worksheet.
 

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