Congratulations on your new car!
1. It sounds like there’s a fault with the steering. I’d make the vendor aware and ask that it’s investigated and repaired ASAP. For you own peace of mind confirm if in an email so that there’s a record of the issue and the remedy.
2. As suggested the headlights look quite normal. Headlights do tend to condensate on the inside, especially when there are swings in temperature and lots of moisture is in the air. You would therefore expect on frosty days but not hot days.
Headlights are usually ventilated to balance the temperature between inside and out - and release moisture that gets in - so it should clear up on it’s own. LED and Xenon lights don’t generate as much heat Halogen so it takes longer to burn off.
If the condensation becomes excessive, either filling with water or never reducing or clearing then it would be abnormal and would suggest a fault. If that happens get it investigated to prevent damage to the headlight.
3. It’s not uncommon for brake pads to squeal at low speeds, however the large majority of cars don’t so I would also raise this with the vendor. A new set of pads with plenty of copper slip on the backing plate usually fixes it.
If the trader says it’s a fast car, and the special brakes squeal, then remind them that there are lots of fast cars which don’t squeal. Older ceramic brakes especially are inherently noisy, but yours is a new car, and is unlikely to have ceramic brakes.
hey!!!
thank you so much for such a detailed reply <3
i have sent the following email and will be giving them a call shortly too!
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Dear Mercedes-Benz of Loughton,
I am writing to express my concerns regarding a vehicle I recently purchased from your dealership, Mercedes Loughton, on 06/01/2025. The vehicle in question is registration LV22XXX. Since the purchase, I have encountered several issues with the car that require immediate attention.
I initially reached out to my sales representative, Mr. Imran Hussain, via email outlining these concerns; on 08/01/25 however, I have yet to receive a response. As the issues remain unresolved, I am formally requesting that the dealership take prompt action to address the following:
- Steering Issue: When attempting a U-turn with the wheel fully locked, the steering wheel does not turn anti-clockwise and feels unusually stiff. It only loosens when I release the brake, and even then, the anti-clockwise movement is jittery. A video can be sent if required.
- Passenger Window Noise: There is a strange noise coming from the passenger window when opening and closing, which sounds like resistance or squeezing.
- Brake Pad Squealing: The brake pads emit a loud squealing noise at low speeds, which is concerning.
- Battery Warning: A "Low Battery" warning appears when the car is parked for just a few minutes with me inside, despite the fact that the vehicle has been driven for extended periods.
Given that I have only had the car for two days, I am particularly concerned about these issues, as they appear to be more serious and may compromise the vehicle's safety and performance.
Under the terms of the Consumer Rights Act 2015, I am entitled to a vehicle that is of satisfactory quality, free from defects, and fit for purpose. I kindly request that you advise on the best course of action to resolve these matters, whether that involves arranging an inspection through a Mercedes-Benz service centre or another course of action.
Please respond as soon as possible, as I expect these issues to be rectified promptly. I look forward to your timely reply to resolve this matter efficiently.
Thank you for your immediate attention to this matter.
Contact number XXXXXXXXXXX
Best regards,
while we are here, id like to show you all the picture of the beast <3
