Caller ID on Incoming Calls

[rlowy]

Does any body have a problem seeing Caller ID (name only I can see the number) in command on a 2004 W211 with an incoming all? Outgoing calls are both name and number.

Also I can only see texts from the saved box on the phone and not new incoming ones.

I have a MB cradle in the armrest with a Nokia 6233. The softwear is the latest upgrade.

I would appreciate any help, thank you.

Regards

Richard

 

[Diesel Benz]

Does this car have COMAND or Audio 50 APS with address book? There is an issue with phone numbers stored on the address book if the network gives the calling party number in international format (+xyz...) while the address book entry at COMAND is in national format. The COMAND entry should be changed to international format.

Is your phone operator branded? If yes, you could indicate the actual SW version, branded SW usually lags unbranded on updates. I assume you have the "hands free profile" created on the phone if it works otherwise OK (the car icon appearing on the phone display when docked).

 

[rlowy]

Thank you Diesel Benz for your reply. The car has DVD Command. The numbers in the phone are all in international format, eg +44, +65 etc. The numbers load from the phone each time I put it in the cradle.

My operator is Vodaphone however the phone is not an operator branded phone but unlocked.

What do you mean by SW, sorry I don't understand the acronym?

Yes the car icon appears when docked.

 

[Diesel Benz]

My operator is Vodaphone however the phone is not an operator branded phone but unlocked.

Good, I hate branded phones (an apology for those working for an operator , unless they too hate branded phones )

What do you mean by SW, sorry I don't understand the acronym?

Sorry, I mean the phone software revision, press *#0000# to see it.

So you don't have any contacts downloaded to the COMAND local phone book (to be available without the phone, including address info for navigation etc.). The only thing I could think of is two different names in the phone book with the same number. But my V1 BT device fails there too (or is it the COMAND), it shows the first match from the phone book (even when two numbers are not the same all the way but only the last x digits ). The phone itself would not show the caller name in this case because the phone would not know which one of the two in your phone book to present.

Perhaps someone else has an idea?

 

[crockers]

Have you tried letting the phone ring 3 or 4 times before answering? I have noticed that it takes a few rings before the ID appears...

 

[rlowy]

Thank you.

Nokia 6233
V 05.60
14-09-07
RM -145

I thought that may have been the problem so downloaded a software update a month or so ago but it did not change things.

All the phone book entries are single line eg separate for Home Mobile and Office not in contact form. I changed all this so I could see them.

However I must be doing something wrong. As an example when I saved Home as a navigation destination it appears as that and then as a second entry as a phone number Home in the address book. I did not want duplicate entries.

Richard

 

[rlowy]

Have you tried letting the phone ring 3 or 4 times before answering? I have noticed that it takes a few rings before the ID appears...

Unfortunately it makes no difference, but thank you for the suggestion

 

[crockers]

are they stored on your phone or on your sim card?

 

[rlowy]

On the phone Crockers.

 

[Diesel Benz]

When you get a call, does the phone indicate the calling party name?

Do you have any entries on the SIM directory?

I would suggest taking a backup from the phone, deleting the phone book from the phone, creating a few example entries on the SIM and testing that.

Another test you could do is to define different number types for different phone numbers on the phone book at the phone. Define the name/number you are testing with as "Telephone", "Telephone (home)", "Tel. (business)", "Mobile", "Mobile (home)", "Mobile (business)".

The documents say that "only standard number" is read from the telephone. But I'm not sure which one would be the "standard number".

 

[rlowy]

Thank you again.

The phone indicates number only on incoming calls, not name in command and on the dash display. Outgoing name and number in command and on the dash display. My sim is blank. all numbers are in the phone memory.

 

[Diesel Benz]

Thank you again.

The phone indicates number only on incoming calls, not name in command and on the dash display.

I have not used the cradle for a long time but shouldn't the phone on the cradle show the caller name if it shows it when used "out of car"? When you are not in the car, do you get the caller name shown on the phone display?

 

[amwebby]

Are you saying ALL incoming calls are showing the number only? Or only calls from people not in your phone book?

 

[shiraz]

Have you tried removing the phone from the car cradle and then checking the result? Does it then show the name or the number?

If it shows the number, ensure that you do not have duplicate entries of the number in your phonebook. If it shows the name, check that you do not have duplicate entries of the number on your COMAND address book.

 

[crockers]

On the phone Crockers.

Transfer them to the SIM....delete from phone -- try it with just one number (your home number) to start with then call from that number...make sure it isnt on phone memory and sim

 

[pilotc182]

Hi guys, I am convinced there is an MB glitch here.

If I receive an international call (from outside UK), that is in my 'phone phonebook in the international format the callers name & number is displayed. But, if the caller is a UK caller, regardless of format, only the number comes up.

However when I'm in outside the UK (France, Benelux & Germany) and receive a UK caller his name & number are displayed but any caller from the country that I'm in only displays the number.

My S211 has APS COMAND and the 'phone is an HTCs730 running through the MB HFP bluetooth cradle. It was the same with previous 'phone in UHI cradle (Siemens S65) and it doesn't seem to help putting numbers into COMAND

 

[amwebby]

I have the BT SAP module and all the numbers, including UK numbers are entered in my phonebook in international format. All numbers in my phonebook display the callers ID when recieving call, both here and abroad.

Aside from the BT SAP the other diference, if difference it is, is that I have COMAND 2.5.

 

[Diesel Benz]

I got confused with the combinations where the name is displayed and where it doesn't.

You say the name is displayed if the number is stored in international format and the network gives the number in this format, was this right?

Then at UK your network gives the calling party number in national format (this is network dependent, some always use international format)? And in this case it does not matter if the phone book number is in national or international format? This sounds impossible but who knows.

As I posted earlier in this thread, MB accepts that the car does not associate a name from the phone book if the numbers are in national format. They do not consider this a bug, perhaps that is fine if it did then work OK with all numbers stored in international format. Perhaps the German network they tried was using international number presentation for all calls and MB concluded a sufficient solution being international format for all phone book entries. It would be a bit too complicated to adapt the phone book format when ever one from the phone book is travelling abroad And your comments seem to claim that even this would not be sufficient.

 

[amwebby]

Maybe the network is the rogue factor here? I am on 02. However, when abroad, which is frequently, I am obviously on many different networks and have always seen the caller ID.

Incoming numbers not in my phonebook always display in international format.

 

[Diesel Benz]

Maybe the network is the rogue factor here? I am on 02. However, when abraod, which is frequently, I am obviously on many different networks and have always seen the caller ID.

Incoming numbers not in my phonebook always display in international format.

In my opinion, the car kit should be able to handle both network implementations. The kit in my W221 certainly does. Not sure if MB has a different opinion.

If your operator is using international format for UK numbers, theoretically the same issue could exists, you would just not have seen it if the issue only comes when the caller number is given in national format. Perhaps you could try another SIM/phone from another UK network on your car?

I don't remember which head unit the car had, I understood from some documents that the caller name was not displayed if the number was stored on the Audio 50 APS/COMAND address book (but this issue would not concern all cars after 2004, but this was a 2004 car).