Like many people, I got a C63 on contract hire and have loved every minute with the car. The deal was good and I knew I'd go over mileage but happy to pay the excess at the end of contract.
With the contract end approaching, I asked MB finance what my options were to keep the car longer. They gave me an option to extend the contract by 12 months but the monthly payment went up by £300 a month due to residuals. I asked if I could pay a lump sum to bring the residuals back on track (like an advance payment) and carry on paying something closer to my current monthly payment. Computer says no. I asked if I could buy the car. Computer says no. What happens to the car when it goes back. It goes into a closed auction and will be sold into the trade for a pittance.
So here I am offering to pay more money and because 'computer says no' MB finance don't seem to have any ability to make a commercially sensible decision. Am I missing something ?
With the contract end approaching, I asked MB finance what my options were to keep the car longer. They gave me an option to extend the contract by 12 months but the monthly payment went up by £300 a month due to residuals. I asked if I could pay a lump sum to bring the residuals back on track (like an advance payment) and carry on paying something closer to my current monthly payment. Computer says no. I asked if I could buy the car. Computer says no. What happens to the car when it goes back. It goes into a closed auction and will be sold into the trade for a pittance.
So here I am offering to pay more money and because 'computer says no' MB finance don't seem to have any ability to make a commercially sensible decision. Am I missing something ?