SilverSaloon
MB Enthusiast
- Joined
- Mar 16, 2004
- Messages
- 7,758
- Car
- 1994 W124 E300D Estate, 1985 R107 280SL
hi
i am in dispute with a insurance company over payment of a new insurance policy. basically, they cold called us and quoted full total £X amount for the policy. we took the cover out as it was the price we were happy with. We got the paperwork through and the price is £50 more. the £50 stems from interest from paying monthly.
so we phoned them to ask what was going on - they say we are incorrect and we were told the correct price. we are 100% sure what was quoted as i wrote it down at the time as i had a list of best prices i had got elsewhere.
anyway, we told them we wanted to cancel it then as its not what they said it was. we are told its £50 to cancel. we say we're not paying for their f***ups. after several phone calls and a letter posted that day we are now in the position where they want £80. £50 penatlty for cancelling and £30 for the cover up to today (even though they say we didnt say to cancel the 1st time we phoned them (2 days after cover started). if we dont pay soon price is £90. !!
We asked them to check recordings of the phone call to verify what we say is correct - they say it wasnt recorded. Now after the last phonecall today, the guy there says his boss was listening to the original cold call and can remember that she stated all the correct T&C's.... which is a complete lie.
anyway, so they basically want £50 to cancel and £40 for less than a weeks cover (premium was only £20 a month in the 1st place).
i've deleted the direct debit they set up.
what can they do? can they still take any money from the bank account now, or am i safe in thinking all they can do is keep on demanding the money, which i can and will refuse all the way to court if it comes to it. i'll pay a reasonable amount for the 2 days cover even though the policy isnt the price we wanted, but not a penny more.
we have not signed any paperwork. also on the documents sent through to sign, it says "rights to cancel" - penalty charge of 'nil', but they state that the £50 was explained in the original call....
i also insure my caravan through them - not next year!
sorry but i am fuming at the unprofessionallism of this well known company.
i am in dispute with a insurance company over payment of a new insurance policy. basically, they cold called us and quoted full total £X amount for the policy. we took the cover out as it was the price we were happy with. We got the paperwork through and the price is £50 more. the £50 stems from interest from paying monthly.
so we phoned them to ask what was going on - they say we are incorrect and we were told the correct price. we are 100% sure what was quoted as i wrote it down at the time as i had a list of best prices i had got elsewhere.
anyway, we told them we wanted to cancel it then as its not what they said it was. we are told its £50 to cancel. we say we're not paying for their f***ups. after several phone calls and a letter posted that day we are now in the position where they want £80. £50 penatlty for cancelling and £30 for the cover up to today (even though they say we didnt say to cancel the 1st time we phoned them (2 days after cover started). if we dont pay soon price is £90. !!
We asked them to check recordings of the phone call to verify what we say is correct - they say it wasnt recorded. Now after the last phonecall today, the guy there says his boss was listening to the original cold call and can remember that she stated all the correct T&C's.... which is a complete lie.
anyway, so they basically want £50 to cancel and £40 for less than a weeks cover (premium was only £20 a month in the 1st place).
i've deleted the direct debit they set up.
what can they do? can they still take any money from the bank account now, or am i safe in thinking all they can do is keep on demanding the money, which i can and will refuse all the way to court if it comes to it. i'll pay a reasonable amount for the 2 days cover even though the policy isnt the price we wanted, but not a penny more.
we have not signed any paperwork. also on the documents sent through to sign, it says "rights to cancel" - penalty charge of 'nil', but they state that the £50 was explained in the original call....
i also insure my caravan through them - not next year!
sorry but i am fuming at the unprofessionallism of this well known company.
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