CAR NOT STARTING - "Parking brake see owners manual" error measage - Please help :)

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Asadali

New Member
Joined
Apr 29, 2021
Messages
24
Location
London
Car
E220d
Hi All

I have a 2016 W213 Mercedes E Class E220d.

Couple weeks ago car would not start (but electrics work) and I got the following two messages on the dash. After a couple minutes it started.

1. Parking brake - see owners manual (red light)
2. Start engine - see owners manual (yellow light)

Yestersay I got the same two messages but this time the car wouldnt start for the whole day. Again electrics do work i.e. lights radio etc. I disconnected the battery and it started. However when I tried again 2 mins later the issue came back and persisted. I bought a new battery and installed it and it started fine but when i tried it again today it does not start even with the new battery which makes me think ive ruled out that battery is not the issue.

Does anyone have any ideas what it may be or what else I could try? I assume its not the Alternator since the new battery is not working either. Could it be linked to it being really cold recently?

Any ideas or suggestions would be much appreciated. Thanks! :)
 

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Rather than mess about with this the best thing to do is when you can get it running take it to an independent Mercedes specialist (not a main dealer unless you want your wallet fleeced).
If you tell us which part of London you are in there will be others on here with recomendations
 
Handbrake frozen on?
 
I had that handbrake message in my B Class during the cold weather. Being an electronic brake I was able to free it by selecting the brake pad replacement option in the maintenance menu and retracting and extending the pistons a few times.
 
How many batteries are on your model, does it have a secondary battery (or equivalent module)?

Does your car have MB service history? You could try mobilo to see if it’s stored any codes :)
 
I had that handbrake message in my B Class during the cold weather. Being an electronic brake I was able to free it by selecting the brake pad replacement option in the maintenance menu and retracting and extending the pistons a few times.
Thanks for your reply @colinallcars.

Did the message you had also like for me not allow the car to start?

The thing is i can disengage the handbrake by pulling the electronic handbrake lever on the right had side under the dash. With that in mind is there a point it me trying your method of freeing it assuming thats what you are referring to.

Cheers
Ali
 
Rather than mess about with this the best thing to do is when you can get it running take it to an independent Mercedes specialist (not a main dealer unless you want your wallet fleeced).
If you tell us which part of London you are in there will be others on here with recomendations
Cheers Keith. My car is actually stuck in LU4 at another propety.
 
Thanks for your reply @colinallcars.

Did the message you had also like for me not allow the car to start?

The thing is i can disengage the handbrake by pulling the electronic handbrake lever on the right had side under the dash. With that in mind is there a point it me trying your method of freeing it assuming thats what you are referring to.

Cheers
Ali
If you’re stuck why wouldn’t you try it?
 
I can’t see what the parking brake has to do with the engine not starting? You can start the engine regardless of the status of the parking brake and the cluster is showing the gear position as park.

To me it sounds more likely that the issues are linked, eg low voltage or similar, rather than caused by the parking brake.
 
I can’t see what the parking brake has to do with the engine not starting? You can start the engine regardless of the status of the parking brake and the cluster is showing the gear position as park.

To me it sounds more likely that the issues are linked, eg low voltage or similar, rather than caused by the parking brake.
Thanks Will for your reply. This is what I thought but surely replacing the battery should have fixed it had it been a low voltage issue?
 
I will do...how do i extend and retract pistons? Idont quite understand what this means. Cheers.
IIRC you press the OK and phone hang up buttons on the steering wheel simultaneously and the maintenance menu comes up. You then select change brake pads. Have a look on YouTube for it. This fault shouldn’t prevent the car from starting.
 
Thanks Will for your reply. This is what I thought but surely replacing the battery should have fixed it had it been a low voltage issue?
Is there just one battery? I seem to recall later MBs even having a second (aux) battery with an unusual name (voltage converter/module or similar).

Have you got MB service history? Mobilo is free with the service for 12 months. I’d get it plugged into STAR and see if it’s logged any codes to begin with :thumb:
 
Is there just one battery? I seem to recall later MBs even having a second (aux) battery with an unusual name (voltage converter/module or similar).

Have you got MB service history? Mobilo is free with the service for 12 months. I’d get it plugged into STAR and see if it’s logged any codes to begin with :thumb:
I think there might be two batteries but does the second one crank the car?

No unfortunately i have indy service history
 
The second battery is usually linked with the start stop feature, I once had that message about starting the car when I sat in the car waiting with a dvd playing with the engine off, usually if the secondary battery is flat I know it disables the start stop feature until it reaches full charge, but I have never had an issue where it doesn’t start the engine. The car was under warranty so Mercedes changed it and the start stop works fine but it can disable if the car is left for a few days, but soon engages again after a drive. The second battery is in the passenger side under the dash but probably worth getting it diagnosed as you could end up spending extra money for no reason, you’ve already changed the main battery.
 
I’d pop by a decent local MB specialist and see if they can get it plugged in.

Low voltage can play havoc with the multitude of control units. Was just a thought as cold weather and old batteries is often the starting point for these sorts of issues :)
 
Yep thats what i thought hence replaced main battery but still no joy. I think it may be worthwhile trying to replace the aux battery
I’d pop by a decent local MB specialist and see if they can get it plugged in.

Low voltage can play havoc with the multitude of control units. Was just a thought as cold weather and old batteries is often the starting point for these sorts of issues
 
Quick update

Took the car to a local mechanic who put it on diagnostic machine and got the following codes of which he thinks the first one is the cause. Anyone got any experience of this code or have any ideas what the issue/fix could be?

BT212172 - The relay 1 terminal 15 is fault. The actuator does not close.

Many thanks
 

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Rather than mess about with this the best thing to do is when you can get it running take it to an independent Mercedes specialist (not a main dealer unless you want your wallet fleeced).
If you tell us which part of London you are in there will be others on here with recomendations
Any Mercedes specialist recommendations in and around north west london NW2, could also be anywhere in London if theyre good? Could also do anywhere near LU4.
Thanks
 

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