I was hoping to get some advice form the forum whether my warranty would cover the following situation.
Last weekend I went to Stuttgart in my CL55 and put the car through its paces on the autobahn (repeated sprints to top speed). I have also discovered exactly what my car was designed for, and that is high speed cruising on the autobahn - amazing levels of surety and stability at those speeds.
Whilst driving the engine warning light came on, I parked up and rang Mobilolife who advised me that unless there were other symptoms e.g., loss of engine power (which there weren't), the car could be driven to a dealer and the event did not qualify as a breakdown.
On this basis I drove to a service centre and they replaced the camshaft sensor, a tensioner pulley and belts. I was 900 euros lighter and returned to the UK.
I was wondering what recourse I might have with my Mercedes warranty? I have a full Tier 1 warranty and I followed due process with Mobilolife and ensured I visited an official Mercedes service centre in Germany.
Does anyone know if I am able to make a claim?
As an aside, on the way home my ABC warning light came on and instructed me to drive no more than 50mph to the UK. Once I got back the car went straight into the dealer and is having the ABC pump replaced under warranty. I am waiting for this job to complete before I engage on the camshaft claim.
The original purpose of the visit was.... to visit the Mercedes museum which was interesting and have a guided tour of the AMG factory in Affalterbach. Those guys really redefine customer service... amazing. Not to mention the amount of SLS' driving around and all you can hear in the neighbourhood are V8s growling away!)
Thanks
Last weekend I went to Stuttgart in my CL55 and put the car through its paces on the autobahn (repeated sprints to top speed). I have also discovered exactly what my car was designed for, and that is high speed cruising on the autobahn - amazing levels of surety and stability at those speeds.
Whilst driving the engine warning light came on, I parked up and rang Mobilolife who advised me that unless there were other symptoms e.g., loss of engine power (which there weren't), the car could be driven to a dealer and the event did not qualify as a breakdown.
On this basis I drove to a service centre and they replaced the camshaft sensor, a tensioner pulley and belts. I was 900 euros lighter and returned to the UK.
I was wondering what recourse I might have with my Mercedes warranty? I have a full Tier 1 warranty and I followed due process with Mobilolife and ensured I visited an official Mercedes service centre in Germany.
Does anyone know if I am able to make a claim?
As an aside, on the way home my ABC warning light came on and instructed me to drive no more than 50mph to the UK. Once I got back the car went straight into the dealer and is having the ABC pump replaced under warranty. I am waiting for this job to complete before I engage on the camshaft claim.
The original purpose of the visit was.... to visit the Mercedes museum which was interesting and have a guided tour of the AMG factory in Affalterbach. Those guys really redefine customer service... amazing. Not to mention the amount of SLS' driving around and all you can hear in the neighbourhood are V8s growling away!)
Thanks