Clear coat on alloy damaged by tyre company, what would you do?

Discussion in 'General Discussion' started by MOR8A, Jun 22, 2016.

  1. MOR8A

    MOR8A Hardcore MB Enthusiast

    Messages:
    621
    Joined:
    Apr 24, 2009
    Location:
    Sussex
    Car:
    W212 E63 PPP AMG
    Had 2 new tyre valves fitted today and in the process one of the alloys has sustained a light amount of damage to the clear coat on the diamond cut face of the alloy. Although it no damaged the alloy itself we all know the implications this will have to this already troublesome alloy finish and the deadly white oxidisation creep will start rapidly. I have touched over the top with some clear lacquer to ''seal'' it but obviously its not pretty. The wheels did not have a mark on them and where refurbed before my purchase. I have been using this firm for 20 years and they have never damaged a wheel before, I have emailed them but had no reply as yet. I don't like to complain if I don't have to, plus I have know some of the chaps in there for some time and don't want to damage a fairly good relationship.

    Your thoughts please folks.
     
  2. developer

    developer MB Club Veteran

    Messages:
    8,165
    Joined:
    Dec 28, 2007
    Car:
    S212 E63 S
    I'd go in and speak direct - they will know you well after 20 years - if there was no damage and now there is then they are at fault.

    I suppose they might say you should have raised it at the time.

    I'd be looking for the wheel so be returned to it's pre tyre fit state, probably via a quality refurb.

    Good luck.
     
    1 person likes this.
  3. OP
    OP
    MOR8A

    MOR8A Hardcore MB Enthusiast

    Messages:
    621
    Joined:
    Apr 24, 2009
    Location:
    Sussex
    Car:
    W212 E63 PPP AMG
    Went in to see the guys today, absolutely no issue at all, they were spot on. Wheel will go away for a full refurb at their expense. Really glad I addressed the situation now, was so tempted to leave it.
     
    1 person likes this.
  4. Happytalk73

    Happytalk73 MB Club Veteran

    Messages:
    5,390
    Joined:
    Sep 10, 2015
    Location:
    Uk
    Car:
    Vito
    That's a great conclusion. We're all used to hearing bad stories nowadays. Good to hear of a company that has decent customer service.

    Ant.
     
  5. OP
    OP
    MOR8A

    MOR8A Hardcore MB Enthusiast

    Messages:
    621
    Joined:
    Apr 24, 2009
    Location:
    Sussex
    Car:
    W212 E63 PPP AMG
    Indeed, thought that with things the way they are these days, even with our history I might have been given the FO or told it wasn't them that caused the damage.
     
  6. DSB SL AMG

    DSB SL AMG Hardcore MB Enthusiast

    Messages:
    1,599
    Joined:
    Jan 28, 2010
    Location:
    Cheshire
    Car:
    300SL (R129 1992 pre-facelift), Volvo V70 SE D5 Auto Geartronic
    Glad you got a good result:thumb:

    I find this is a very British behaviour not to complain...I complain politely every time I have bad service in any situation direct on occurrence, generally I get a very good response...

     
  7. John

    John MB Club Veteran

    Messages:
    11,385
    Joined:
    Mar 3, 2011
    Location:
    Daan Saaf
    Car:
    I wish.
    Having a working relationship with them for 20 years will be worth its weight in gold.

    I've used my inde for well over 5 years now, and on the two occasions there were issues, they were rectified without quibble.

    They will know you aren't a chancer.

    Sh*t happens. It's how they deal with it that separates the wheat from the chaff!
     
    1 person likes this.
  8. ali84uk

    ali84uk New Member

    Messages:
    14
    Joined:
    Jun 20, 2016
    Car:
    CLS 320 CDI
    well done ;)
     
  9. Dave.tam

    Dave.tam Hardcore MB Enthusiast

    Messages:
    651
    Joined:
    May 26, 2016
    Location:
    SE London
    Car:
    A250 AMG & W205 C250d Sport with Premium Plus pack
    Can you name the company so we can all know the good guys from the bad?

    Don't here enough good news stories on forums.
     
  10. oldguy57

    oldguy57 Hardcore MB Enthusiast

    Messages:
    944
    Joined:
    May 20, 2015
    Location:
    Lancashire
    Car:
    Now various and sundry
    ^^^ Definitely this!
     
  11. OP
    OP
    MOR8A

    MOR8A Hardcore MB Enthusiast

    Messages:
    621
    Joined:
    Apr 24, 2009
    Location:
    Sussex
    Car:
    W212 E63 PPP AMG
    Discount tyres Worthing.
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.