Complaint to Mercedes (UK)

[Bloke]

I don't want to rant on here, but I believe my complaint has not been addressed either by the dealer or phoning Mercedes UK customer support.

Anyone know how can I take this futher up the Mercedes hierarchy?

ie how do I write to the CEO for example

Thanks

 

[kap02]

I would get independent advise from:

Citizens Advice - Consumer

That way you can quote their advise / legislation.

 

[philipdayton]

Either post a message of their facebook or their twitter page, constructively and eloquently explaining your dissatisfaction and I guarantee you will get a response pretty quickly to enable you to escalate your issue.

 

[Bloke]

I don't use Facebook

 

[aquanaut]

When i had issues i wrote a letter to merc uk. Very polite and explained my grievance with the dealer in question. It was sorted within 5 days. Just addressed the leteter to the head office.

 

[Merc Owner 2B]

MB UK Managing Director

Mercedes-Benz UK

Mr Simon Oldfield Managing Director

Email [email protected]
Website Mercedes-Benz UK - Home of the #NEWACLASS - Official Site
Twitter @MercedesBenzUK