Corrosion warranty claim.

Discussion in 'Bodywork' started by Paul, Nov 26, 2002.

  1. Paul

    Paul Hardcore MB Enthusiast

    Messages:
    488
    Joined:
    Jul 7, 2002
    Location:
    Lordswood, Kent.
    Car:
    Ford 2.3 Galaxy
    I had the miss fortune to pay a visit to my local MB dealer (and Daves favourite) Medway Mercedes.

    Whilst drying my car I broke the catch that holds the side repeater to wing. Luckily it only cost £3.50p  <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/biggrin.gif" border="0" valign="absmiddle" alt=':D'>  which must be the cheapest thing they sell  <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/tounge.gif" border="0" valign="absmiddle" alt=':p'> .

    Anyway whilst there I thought I would ask about two scabs on the paintwork. One in the middle of the roof line were the W/screen rubber meets the roof, and the other in the middle of the rear off side passenger door.

    Unlike the rest off the staff there, the man from the body shop (Bob) was very helpfull, stating that yes I should have a good claim.

    He said he will do the paper work straight away and once the claim is agreed it has to be done within 10 days.

    He admitted that my model does suffer from corrossion mainly around the boot lock, although so far so good with mine.

    If MB ask for me to contribute 50% of cost he says I should phone the 0800 number in my service book and kick up a right stink. Apparently this generally works  <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/smile.gif" border="0" valign="absmiddle" alt=':)'> .

    So has anyone had experience of corrosion claims and any advice welcome  <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/dontgetit.gif" border="0" valign="absmiddle" alt=':dontgetit:'> , thanks.
     
  2. jimmy

    jimmy Hardcore MB Enthusiast

    Messages:
    2,316
    Joined:
    Aug 8, 2002
    Location:
    Northamptonshire
    Car:
    Discovery 3 TDV6, Discovery 300TDi - Plaything!
    Paul,

    What year is yours?

    Mine is a 1999 and I have two areas about the size of a large thumb print where the top coat lacquer has blistered and peeled off leaving the basecoat exposed.

    One is on the drivers wing just behind the repeater and the other on the rear drivers side wheel arch edge, my dealer said that the cause was stonechips so warranty would not cover it but they would gladly repair the areas for about £500 each. <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/wow.gif" border="0" valign="absmiddle" alt=':0'> &nbsp;<img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/wow.gif" border="0" valign="absmiddle" alt=':0'>

    I have temporarily touched them up but am a bit annoyed that the dealer would not be more helpfull, I had only had it a couple of weeks when I noticed it.

    Do you think I ought to make more of a fuss?
     
  3. Dave B

    Dave B Active Member

    Messages:
    95
    Joined:
    Jun 3, 2002
    I may have mentioned before that I found what looked like bubbling along the lower (inner) seam of my tailgate. &nbsp;Not just one patch but all along the tailgate. &nbsp; Having mentioned it to our local dealer we now find ourselves with an appointment to have a complete new hatch fitted next week.
     
  4. GrahamC230K

    GrahamC230K MB Club Veteran

    Messages:
    9,830
    Joined:
    Jul 14, 2002
    Car:
    Audi A3 & S4 quattro
    Can someone please explain what the general meaning of the Corrosion Warrenty is please?

    Is my 1999 C-Class covered?

    Do I have to have a full MB Service Hsitory (like that affects bodywork)?
     
  5. OP
    OP
    Paul

    Paul Hardcore MB Enthusiast

    Messages:
    488
    Joined:
    Jul 7, 2002
    Location:
    Lordswood, Kent.
    Car:
    Ford 2.3 Galaxy
    Hi all,

    My car is a 1997, with 40,000 mls.

    The body shop chappie really did seam helpfull, and admitted there's a problem of rust around the rear boot latch (button) on E-classes. Though this area is ok on mine.

    I was asked if I required a courtesy car when mine goes in and if so it would be a CORSA  <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/mad.gif" border="0" valign="absmiddle" alt=':angry:'> , this is because they are also a Vauxhall dealer aswell. Oh, I said I will be requiring a automatic then, ah, in that case you will have a A-class then <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/biggrin.gif" border="0" valign="absmiddle" alt=':D'> . Now that's more like it.

    So watch this space, any further advice is gratefully accepted <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/smile.gif" border="0" valign="absmiddle" alt=':)'>  <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/smile.gif" border="0" valign="absmiddle" alt=':)'> .

    Dave, I would persue your case with MBUK direct.

    Graham, yes your car is covered, but it is only if it's obvious that the paint work has'nt been damaged by a chip or scratch, not sure about the servicing as the body work should be checked everytime it's serviced (like as if they do)by MB.
     
  6. GrahamC230K

    GrahamC230K MB Club Veteran

    Messages:
    9,830
    Joined:
    Jul 14, 2002
    Car:
    Audi A3 & S4 quattro
    </span><table border="0" align="center" width="95%" cellpadding="3" cellspacing="1"><tr><td>Quote (Paul @ Nov. 26 2002,21:02)</td></tr><tr><td id="QUOTE">not sure about the servicing as the body work should be checked everytime it's serviced (like as if they do)by MB.</td></tr></table><span id='postcolor'>
    Sounds like the sort of &quot;get out&quot; clause they would use!


    I wonder if a dealership has ever volunteered to replace a panel due to a body inspection during a service, without being prompted by the owner? &nbsp;<img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/hmmm.gif" border="0" valign="absmiddle" alt=':hmmm:'>
     
  7. Aletank

    Aletank Hardcore MB Enthusiast

    Messages:
    1,056
    Joined:
    Aug 1, 2002
    Location:
    Liverpool,UK
    </span><table border="0" align="center" width="95%" cellpadding="3" cellspacing="1"><tr><td>Quote </td></tr><tr><td id="QUOTE">I wonder if a dealership has ever volunteered to replace a panel due to a body inspection during a service, without being prompted by the owner?</td></tr></table><span id='postcolor'>
    I would of thought the dealerships would of been more than happy to replace panels under warranty as this is work for the dealership which then claims the money from Mercedes UK.
    I thought that the dealerships where a seperate business from Mercedes UK, i may be wrong, its just what I thought.
     
  8. OP
    OP
    Paul

    Paul Hardcore MB Enthusiast

    Messages:
    488
    Joined:
    Jul 7, 2002
    Location:
    Lordswood, Kent.
    Car:
    Ford 2.3 Galaxy
    </span><table border="0" align="center" width="95%" cellpadding="3" cellspacing="1"><tr><td>Quote (Aletank @ Nov. 26 2002,21:36)</td></tr><tr><td id="QUOTE">[I would of thought the dealerships would of been more than happy to replace panels under warranty as this is work for the dealership which then claims the money from Mercedes UK.</td></tr></table><span id='postcolor'>
    I think the amount MBUK pay the dealer per hour is less than what us mugs, sorry customers pay.
     
  9. OP
    OP
    Paul

    Paul Hardcore MB Enthusiast

    Messages:
    488
    Joined:
    Jul 7, 2002
    Location:
    Lordswood, Kent.
    Car:
    Ford 2.3 Galaxy
    The lastest:

    Medway Mercedes phoned to say claim was rejected, but did'nt know why!

    I phoned MBUK this morning and they said it is because the car is a 1997 build and all MB's then only has 1 years corrossion warranty :( .

    I told them I cant believe that they only offered a years rust warranty in 1997, then upped it to 30 years in 1998, bit of a jump I said.

    Anyway after telling them my family (mainly brother) had spent nearly £180,000 on various MB cars in the last 7 years plus "loyal" service's at stealerships, I thought thier attitude was disgusting.

    They just refered me back to Medway Mercedes to re-submit the claim which they have.

    I wait and see.
     
  10. Koolvin

    Koolvin Administrator Staff Member

    Messages:
    10,058
    Joined:
    Jun 1, 2002
    Location:
    Staines
    Car:
    W168, W169 & S202
    I want to swear.
     
  11. jimmy

    jimmy Hardcore MB Enthusiast

    Messages:
    2,316
    Joined:
    Aug 8, 2002
    Location:
    Northamptonshire
    Car:
    Discovery 3 TDV6, Discovery 300TDi - Plaything!
    Have got mine booked into the local MB approved bodyshop this Friday evening and Saturday ;) , paying for it myself as I have given up on the dealer ever getting back to me about anything ever again.:devil:

    I have two small areas no bigger than a thumbprint on both the front and rear driver side wings where the laquer has blistered, they will have to strip and paint the complete side.:eek:
     
  12. jimmy

    jimmy Hardcore MB Enthusiast

    Messages:
    2,316
    Joined:
    Aug 8, 2002
    Location:
    Northamptonshire
    Car:
    Discovery 3 TDV6, Discovery 300TDi - Plaything!
    Update

    Got my car back Saturday lunchtime, they had done a brilliant job except they somehow managed to damage/mark the roof rails, funny crazy paving type pattern has appeared on them.

    Took it back to them an hour ago to fix, will pick it up later.

    Good not to have to look at those two marks ever again, nobody else noticed them but I kept seeing them.:crazy:
     
  13. duncanda

    duncanda New Member

    Messages:
    3
    Joined:
    Dec 25, 2002
    Just had the boot lid replaced on my 1999 E240 under the Mobilo warranty. There was a paint blister about the size of a 1p. just beside the trim strip that acts as a "handle". The dealer applied to MB and got it approved without a problem. Dealer took 3 days to do an excellent job. Pity I had to run around in a VW Lupo for 3 days!
     
  14. Shude

    Shude MB Club Veteran

    Messages:
    13,915
    Joined:
    Jun 1, 2002
    Location:
    Cheshire
    Car:
    CLK55 AMG
    My previous car (RIP) had rust all around the bootlock, it was an obvious design flaw and the lock itself was rusted up inside because it had never been used. A new bootlock is £150, but it's only about £100 to have the barrel removed and the hole welded up and painted! I suppose I could have complained about this if I had known about the rust guarantee, sadly a rusted bootlock is the last thing needing a fix on that car now! :(
     
  15. Aletank

    Aletank Hardcore MB Enthusiast

    Messages:
    1,056
    Joined:
    Aug 1, 2002
    Location:
    Liverpool,UK
    I took my car to Road Range today to enquire about some Corrosion warranty work :crazy:

    The main spot is the bottom of the rear passenger side door sill where it meets the wheel arch, about the size of a 10p.It's just bubbled. And there's 2 tiny spots on the boot lid either side of the nuber plate light trim.
    The guy said the boot lid is no problem and will be sorted, but he said he's not sure if by the door sill is Mercedes paint :confused: He got his paint thinckness tester out and said it is all OK, apperntly Mercedes paint is the same thickness all over.
    He said he'll fax his findings through to MercedesUK for approval and will be in contact with me in the next few days. He thinks it should all go through OK though.
     
  16. GrahamC230K

    GrahamC230K MB Club Veteran

    Messages:
    9,830
    Joined:
    Jul 14, 2002
    Car:
    Audi A3 & S4 quattro
    Aletank, does your car have a full MB Service History?

    I have spot that I would get done if it was under warrenty, but fear I will get laughed out the stealership for having used an independant garage for servicing.
     
  17. Aletank

    Aletank Hardcore MB Enthusiast

    Messages:
    1,056
    Joined:
    Aug 1, 2002
    Location:
    Liverpool,UK
    yeah it does , They didn't actually check the service history today they said MercedesUK will check all that on there computer.
    My car is actually covered by the Mobilo Life 30 year warranty for cars registered after 24/10/1998, http://www.mercedes-benz.com/e/service/ncars/mobilo.htm . At first the guy assumed my car was registered before this and was saying Mercedes will probably do the work on a "Good Will" basis, Mercedes are very serious about corrosion.
    He said if it was repaired on a "Good Will" basis it means no courtesy car, But he checked to make sure for me and my car is covered by the Mobilo Life Warranty.
    I know part of the conditions for the 30 year Mobilo Life Warranty is that you car has been serviced by Mercedes in the last 2 years.

    So I think its worth checking out you never know, Graham your car is a 1999 model so if was serviced in the last 2 years by Mercedes you definatly have a claim, if not they may do it on a "Good Will" basis !!:cool:
     
    Last edited: Mar 17, 2003
  18. GrahamC230K

    GrahamC230K MB Club Veteran

    Messages:
    9,830
    Joined:
    Jul 14, 2002
    Car:
    Audi A3 & S4 quattro
    I have just been to my dealership to put in a claim for a small spot of corrosion in one of my rear door shuts.

    How long did it take between the dealer filling in the form and you getting an answer guys?
     
  19. GrahamC230K

    GrahamC230K MB Club Veteran

    Messages:
    9,830
    Joined:
    Jul 14, 2002
    Car:
    Audi A3 & S4 quattro

    I'll tell all in the correct forum when I get more details, but I live a stones throw from Superchips HQ and long story short we will be working soon on a project together to chip the 230 Kompressor engine, to our mutual benefit!
     
  20. GrahamC230K

    GrahamC230K MB Club Veteran

    Messages:
    9,830
    Joined:
    Jul 14, 2002
    Car:
    Audi A3 & S4 quattro
    Can anyone answer the corrosion claim time question?
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.