• The Forums are now open to new registrations, adverts are also being de-tuned.

Curry’s laptop problems 3w after 1y warranty ends

T

tylerdurden

Active Member
Joined
Apr 4, 2010
Messages
542
Hi,

I'm peeved and need advice,

Purchased a >£600 laptop.

almost exactly 1 y and 2weeks later the fan starts making an almighty racket.

It is an ASUS.

any thoughts on what I should expect?

took it into Curry’s and put in for a repair but had to pay.

ASUS were not interested Without booking paid repair

it’s used by my son at school and he can’t use it in class due to noise.

Any advice would be helpful
 
Out of warranty...why should you not pay unless there was a (provable) latent defect! How do you know how it has been treated. Pay for a repair or buy a new one.
 
Always a good idea to see if the retailer can offer anything by way of goodwill.

IT equipment manufacturers are very strict regarding warranty expiry dates, you are unlikely to get any goodwill from Asus.

That said... your warranty is x years from purchase date, not manufacture date.

The manufacturer's own records may show the warranty as expired based on the date of manufacture.

So check the date on Curry's invoice. If you're in luck it will be less than the specified warranty period. The manufacturer will then honour the warranty on presentation of the original invoice.
 
Last edited:
If it's out of warranty just find a local repair guy. There are plenty out there. Search Trusted Trader, Google it, make a couple of calls. It might just need cleaning (you know what kids are like) or a new fan. It won't cost megabux. I just had the screen replaced on my daughter's laptop for £80 so your problem is much cheaper.
Does your lad's school have an IT dept which could do an initial check and/or clean?
 
Peter103 said:
EU law gives you a two year guarantee on any goods sold by a professional manufacturer, take it back, get it mended, it's the Law.
Click to expand...
Agreed, is a laptop only reasonably expected to last one year?
 
I would say a £600 laptop should last longer than just over a year.

A £15 kettle, fine, but not a £600 laptop.

Regardless of the 1 year warranty, consumer rights back you up in this situation:

Consumer Rights
 
A few years ago I bought a Goodman's Freeview box from Sainsbury's, after 15 months it broke, took it back, at first she said it was out of guarantee, I mentioned the EU Directive, she exchanged it, this scenario happened twice more over the next 2/3 years, each time it was changed for another, eventually went back was told Sainsbury's had stopped selling them, so she gave me a refund of the original £90 cost. Went to John Lewis and bought a Smart TV with a four year warranty. Just do it. 👍
 
Buy a can of compressed air, open up the back (won't affect any warranty due to being able to RAM upgrade) give the fan a good blast. Should fix it.
 
Just a thought... Is the fan making an almighty racket due to increased fan speed? If so you may have a rouge application using excessive CPU causing this then check in Task Manager and look in Processes for CPU usage.
A common process known to use excessive CPU resources is a faulty Nahimic installation and this can cause the fans to run permanently at max speed.
 
Last edited by a moderator:
Other considerations are how was it paid for?

If you used a credit card at the time of purchase you should have additional protection.

A £600 laptop bought new should last longer than a year. Unless it has suffered from accidental damage or otherwise user inflicted damage I wouldn’t expect to pay for a repair if it’s faulty.

I think places like Curry’s are notoriously bad for this, as they like to make money selling extended warranties (think of the salesperson’s commission! ;))

What did they charge the £60 for - what was the repair?
 
Will said:
Other considerations are how was it paid for?

If you used a credit card at the time of purchase you should have additional protection.

A £600 laptop bought new should last longer than a year. Unless it has suffered from accidental damage or otherwise user inflicted damage I wouldn’t expect to pay for a repair if it’s faulty.

I think places like Curry’s are notoriously bad for this, as they like to make money selling extended warranties (think of the salesperson’s commission! ;))

What did they charge the £60 for - what was the repair?
Click to expand...

By the sound of it they replaced the internal fan. A £5 part plus labour plus VAT, I imagine.
 
markjay said:
By the sound of it they replaced the internal fan. A £5 part plus labour plus VAT, I imagine.
Click to expand...
I was only curious as if that is the case, depending on the report it could be useful to the OP.

A warranty is just there to speed up/simplify the claims process of getting equipment fixed. Doesn’t affect OPs statutory rights of course and if they deem the fan to be faulty at just a year and two/three weeks old I would push for them to cover that cost themselves :)
 
John said:
I would say a £600 laptop should last longer than just over a year.

A £15 kettle, fine, but not a £600 laptop.

Regardless of the 1 year warranty, consumer rights back you up in this situation:

Consumer Rights
Click to expand...
I pasted the link in ^ but not sure why it didn't stick:

Consumer Rights

del320 said:
My Lenovo has a fan dust removal feature. Is this common amongst laptops?

View attachment 102960
Click to expand...

I've not heard of it but I imagine it spins the fan a lot faster to try and dislodge.

My experience of dust on high powered fans in servers tells me this is BS sadly.

It might get rid of some but you can't beat a proper blow job...

I've used one of these for a good 5 years now and it does a great job:

https://www.amazon.co.uk/Dusters-EG-1000-UK-Electric-Air-Duster

Use it through every orifice of the laptop and the keyboard.

Although in my experience once the fan is noisy, it's fooked.
 
Peter103 said:
EU law gives you a two year guarantee on any goods sold by a professional manufacturer, take it back, get it mended, it's the Law.
Click to expand...

Does EU law apply now that we have left?
 
BTB 500 said:
Does EU law apply now that we have left?
Click to expand...

It is customary in such cases for the government to declare that all previous laws remain in place until specifically changed or revoked.

The UK will likely adopt on departure all EU legislation and regulations en-mass to avoid legal vacuum.

Changes will be made over time as and when the various government departments get around to deal with it.
 
You must log in or register to reply here.

Users who are viewing this thread

Total: 2 (members: 0, guests: 2)

Similar threads

W
Dealer refusing warranty repair
2
Replies
29
Views
2K
GeeJayW
GeeJayW
Back
Top Bottom