Hi
Just had both my 210 saloon and estate serviced. A couple of things I notice have changed. The first is that my MB dealer no longer itemises the cost of any items onto the invoice i.e you only see the one price and that is for the whole service including oils, any bulbs etc. I like to know what I'm being charged and in my,albeit cynical view, the change on the invoice has been carried out in order to avoid the dealer having to explain why they are ripping you off over the cost of oil.
The second change I notice is in relation to the "Customer Satisfaction Survey". Soon after each service I receive a telephone call asking me if everything has been carried out to my satisfaction. I have made a note of these calls for the past 4 years and have concluded the following:
if you state that everything is not to your satisfaction then the telephone call is not followed up by an online questionaire. If you reply that everything is fine then the on-line questionnaire follows almost immediately.
The result is that "Hey Presto" the dealership only receives questionnaires that show
them in the best light. So, if you have any negative comments to make about your service then don't inform the telephone caller complete the questionnaire. Play them at their own game!
Regards
solarmer
Just had both my 210 saloon and estate serviced. A couple of things I notice have changed. The first is that my MB dealer no longer itemises the cost of any items onto the invoice i.e you only see the one price and that is for the whole service including oils, any bulbs etc. I like to know what I'm being charged and in my,albeit cynical view, the change on the invoice has been carried out in order to avoid the dealer having to explain why they are ripping you off over the cost of oil.
The second change I notice is in relation to the "Customer Satisfaction Survey". Soon after each service I receive a telephone call asking me if everything has been carried out to my satisfaction. I have made a note of these calls for the past 4 years and have concluded the following:
if you state that everything is not to your satisfaction then the telephone call is not followed up by an online questionaire. If you reply that everything is fine then the on-line questionnaire follows almost immediately.
The result is that "Hey Presto" the dealership only receives questionnaires that show
them in the best light. So, if you have any negative comments to make about your service then don't inform the telephone caller complete the questionnaire. Play them at their own game!Regards
solarmer
