JohnEclass
Active Member
My ownership story so far for the C300
I collected the car on Wednesday 24/08/2016, and was very happy, even tho despite assurances that there were 2 keys for the car, there was in fact only one… the second time this has happened in succession when buying a car from same dealership. A small matter easily resolved… at least it should be, I now need to wait for the new v5 for the reg change to sort spare key (this being something else not mentioned initially)… now these are 2 minor matters that I know will be resolved in the fullness of time.
However, on Friday 26/08/2016 after collecting family from the airport ready for my son’s wedding on Sunday 28th, the Engine Management Light (EML) came on. I called dealership and was advised to call Mercedes assistance, I called them, they said if it drives take it back to dealership and tell them to sort it out, so rang back, advised might be warranty issue ring Mercedes Central, not happy I rang them, they said can’t help you for a week and checked with Whitefield, they also could not help for a week. So called supplying dealership again and advised the car had been in my ownership 2 days not happy with being given the run around would be driving directly to ythem to sort it out as I needed to get to a wedding!
On arrival was looked after by reception, and they took the car and carried out a software update. Took the car home no issue, then travelled to Preston on Sat 27/08/2016 to pick up in laws, approx 50 miles after car fixed, the EML came back on.
I called and expressed my dissatisfaction, too late to do anything but go to wedding in Sheffield with EML on and drive back. Called on Wed to bring car back for 2nd time, end of month so could I bring in Thursday, ok as long as fixed this time.
They were apologetic and provided a courtesy car to keep me mobile, so all good there, and left car with them to be sorted, They called me to say some paint needs to be done on a blister I had pointed out so would be another couple of days, again fine as long as sorted out.
Collected car 06/09/2016 approx 5pm, nicely valeted / new reg plates changed over and paint blister sorted, happy so far, but spare key needs the v5 to be programmed…. Ok irritating but no drama as long as it gets sorted.
Then drove to Preston to collect Mother in law as a relative has passed away and she wants to attend funeral on Thursday. Pleasant drive to Preston… not long after setting off for home… approx 50 miles after being fixed again… the EML came on.
Extremely annoyed email issued at 9pm last night as I had to drive to Coventry at 6am today... rang dealership in a break, the Salesman who sold me the car says well not much I can do its up to the workshop... WTF!!!
You took over £30k from me I expect this to be sorted ... the manager will ring me and sort out... still waiting for a call... there will be a very angry phone call tomorrow morning and if I can cancel afternoon meeting there will be a very angry customer in the showroom
Saga will continue tomorrow...no doubt
I collected the car on Wednesday 24/08/2016, and was very happy, even tho despite assurances that there were 2 keys for the car, there was in fact only one… the second time this has happened in succession when buying a car from same dealership. A small matter easily resolved… at least it should be, I now need to wait for the new v5 for the reg change to sort spare key (this being something else not mentioned initially)… now these are 2 minor matters that I know will be resolved in the fullness of time.
However, on Friday 26/08/2016 after collecting family from the airport ready for my son’s wedding on Sunday 28th, the Engine Management Light (EML) came on. I called dealership and was advised to call Mercedes assistance, I called them, they said if it drives take it back to dealership and tell them to sort it out, so rang back, advised might be warranty issue ring Mercedes Central, not happy I rang them, they said can’t help you for a week and checked with Whitefield, they also could not help for a week. So called supplying dealership again and advised the car had been in my ownership 2 days not happy with being given the run around would be driving directly to ythem to sort it out as I needed to get to a wedding!
On arrival was looked after by reception, and they took the car and carried out a software update. Took the car home no issue, then travelled to Preston on Sat 27/08/2016 to pick up in laws, approx 50 miles after car fixed, the EML came back on.
I called and expressed my dissatisfaction, too late to do anything but go to wedding in Sheffield with EML on and drive back. Called on Wed to bring car back for 2nd time, end of month so could I bring in Thursday, ok as long as fixed this time.
They were apologetic and provided a courtesy car to keep me mobile, so all good there, and left car with them to be sorted, They called me to say some paint needs to be done on a blister I had pointed out so would be another couple of days, again fine as long as sorted out.
Collected car 06/09/2016 approx 5pm, nicely valeted / new reg plates changed over and paint blister sorted, happy so far, but spare key needs the v5 to be programmed…. Ok irritating but no drama as long as it gets sorted.
Then drove to Preston to collect Mother in law as a relative has passed away and she wants to attend funeral on Thursday. Pleasant drive to Preston… not long after setting off for home… approx 50 miles after being fixed again… the EML came on.
Extremely annoyed email issued at 9pm last night as I had to drive to Coventry at 6am today... rang dealership in a break, the Salesman who sold me the car says well not much I can do its up to the workshop... WTF!!!
You took over £30k from me I expect this to be sorted ... the manager will ring me and sort out... still waiting for a call... there will be a very angry phone call tomorrow morning and if I can cancel afternoon meeting there will be a very angry customer in the showroom
Saga will continue tomorrow...no doubt