Dealer fitted Brabus chip - some important warranty requirements.

Discussion in 'General Discussion' started by developer, Jul 28, 2011.

  1. developer

    developer MB Enthusiast

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    A word of warning for anyone who has had a Brabus chip fitted by a main dealer.

    My car developed a flat spot recently which was diagnosed as a faulty Brabus chip (D6 III).

    My dealer wanted to change it under the car's 3 year manufacturers warranty because, as a dealer fit part, it was covered.

    I had to confirm that it was dealer fitted because there was nothing recorded on the MB Central database, though it wasn't clear why.

    Before I bought the car in January I'd done a bit of digging (as you do) on service history etc. and wrote notes at the time.
    Referring to these notes I determined which dealer supplied the car to the first owner and I contacted that dealer to confirm that they had fitted the chip at PDI.

    They did confirm this and produced an internal invoice where Service charged Sales for the fitment.

    However, MB Warranty wouldn't accept this.

    It appeared that they would only sanction a replacement box upon receipt of an installation certificate that original dealer should have filled in at fitment time. It's a four part document with copies to the owner, Warranty, dealer and Brabus.

    To cut a very long story short it has taken me two days of continual liaising between three dealerships to eventually get a replacement installation certificate acceptable for Warranty to sanction the new box.

    They weren't interested in the supplying dealer's internal invoice and the service manager of the dealership confirming beyond reasonable doubt that they had originally fitted the chip.

    It's to do with the certificate confirming the chip was fitted by a Brabus trained technician.

    At one point there was total impasse, with me caught in the middle and my car in the dealer going nowhere fast (no pun intended).

    So, if you've had a chip fitted by a main dealer or now own a car with a dealer fitted chip, get that certificate, or if it fails Warranty don't want to know (even though in my case I'd got the supplying dealer's internal invoice and my local dealer's service management on my side).

    Whilst I'm told it's rare (??), the supplying dealer didn't issue the certificate and didn't record the fitment on the MB central database.
    This left me, the customer, trawling round the dealer network trying to prove it was dealer fitted, and the whole saga has wasted two days of my time.

    If you want to PM about this for more info, please feel free.
     
    Last edited: Jul 28, 2011
    6 people like this.
  2. crockers

    crockers MB Enthusiast

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    Glad you got eventually sorted. I suppose there's fitting and there's Brabus fitting. Also the 3 year unlimited warranty is reduced to 60,000 miles. Also the chip shouldn't be fitted to cars with more than 18,000 miles. So one can assume Mercedes are expecting the chip to reduce the longevity of the engine.
     
  3. OP
    OP
    developer

    developer MB Enthusiast

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    Thanks G,

    What's wrong here is that I had to orchestrate it- the dealers talked a lot but didn't get anywhere.

    At one point I'd got dealer 1 on the landline and dealer 2 on the mobile with me mediating in the middle - it's not right.
     
  4. Schuey

    Schuey Active Member

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    John,

    Thanks for this useful post. I also was not supplied such a certificate and so will be phoning my dealer tomorrow.
     
    1 person likes this.
  5. trapperjohn

    trapperjohn MB Enthusiast

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    Great post John. I will never be fortunate enought to have a Brabus Box fitted to anything but its a good lesson in making sure all paper work is available for everything in this world we live in.

    Glad you are sorted. As you say - not right - but sorted.
     
    1 person likes this.
  6. OP
    OP
    developer

    developer MB Enthusiast

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    Here's a view to support my experience, from a member on the other side, who has been at the coal face - my thanks to him if he's on here also :thumb:.



     
  7. Dr-Nab

    Dr-Nab MB Enthusiast

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    Thanks for this John, I'll also be ringing my dealer tomorrow to get my certificate!
     
  8. Simon_M

    Simon_M MB Enthusiast

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    I did get a certificate when mine was done, I presumed it was more to do with my acknowledging the reduction in warranty to 60000 miles.
     
    1 person likes this.
  9. OP
    OP
    developer

    developer MB Enthusiast

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    This is interesting - the insider I've dealt with today stated that 99% of the time it (the paperwork) got done, and that errors were rare.

    So far we have 3 out of 4 **ck up's.
     
  10. johny5_uk

    johny5_uk Active Member

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    got my white installation cert and the box (which the dealer nearly threw away!).
     
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  11. Simon_M

    Simon_M MB Enthusiast

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    Yep, those stickers badges that come with it fetch a fair few quid on eBay too!
     
  12. Doodle

    Doodle MB Enthusiast

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    To be honest, no worse than Brabus themselves...I've given up trying to get proper instructions for my D6(II) box out of them to confirm my installation was right.
     
  13. Dr-Nab

    Dr-Nab MB Enthusiast

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    I've still got the "Brabus" badge, might stick it on ebay, not sure what they go for at the minute though!
     
  14. OP
    OP
    developer

    developer MB Enthusiast

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    Update time - new box & loom fitted, the car is now back on the drive.

    I have my installation certificate safely tucked away.
     
    3 people like this.
  15. Seanposs

    Seanposs Active Member

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    I'm thinking of getting a chip put on my mercedes c320 CDI advantagrade its 2006 year as 103 k miles on clock I've changed engine oil regular 5k miles an used Castrol edge oil. Bought the car with 87 k miles.
    I'm used to its power now hence thinking of getting a chip as bit more excitement. Will it cause problems an do any damage to the engine or other electrical parts ???
     
  16. bob6600

    bob6600 MB Enthusiast

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    Either get a decent tuning box (not generic) or get it remapped. There are a few specialists on here
     
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  17. Seanposs

    Seanposs Active Member

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    Is there any links Bob I can press on an have look in to cheers

    Sent from my iPhone using MBClub UK
     

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