Hi,
After viewing and testing a number of cars I decided to replace my Volvo S80 with a E270 CDI and in January I placed an order with the local dealer for delivery in early September 2003 and at the same time I gave them a deposit. The only thing I have received from the dealer to date to say I have an E270 ordered is the order form which I got at the time of placing the order. I was not even given a receipt for my deposit. I have never received a letter, welcome pack or anything from the dealer which totally contrasts with the Volvo dealership.
In addition over the past weekend I purchased a new Toyota for my wife. All the documentation was completed on the same day and my wife was given a leather bound welcome pack. In addition, two days later she received a thank you note from the Toyota dealer for her custom.
Considering that this is supposed to be a dealer of prestige cars I am very disappointed in the service received so far and this obviously raises concerns about service in the future. I hope that the car is better than the lack of service I have received so far. I am seriously considering a refund of my deposit and purchasing a BMW, Audi or another Volvo.
Is this just me or do Merc dealers consider themselves high and almighty.
After viewing and testing a number of cars I decided to replace my Volvo S80 with a E270 CDI and in January I placed an order with the local dealer for delivery in early September 2003 and at the same time I gave them a deposit. The only thing I have received from the dealer to date to say I have an E270 ordered is the order form which I got at the time of placing the order. I was not even given a receipt for my deposit. I have never received a letter, welcome pack or anything from the dealer which totally contrasts with the Volvo dealership.
In addition over the past weekend I purchased a new Toyota for my wife. All the documentation was completed on the same day and my wife was given a leather bound welcome pack. In addition, two days later she received a thank you note from the Toyota dealer for her custom.
Considering that this is supposed to be a dealer of prestige cars I am very disappointed in the service received so far and this obviously raises concerns about service in the future. I hope that the car is better than the lack of service I have received so far. I am seriously considering a refund of my deposit and purchasing a BMW, Audi or another Volvo.
Is this just me or do Merc dealers consider themselves high and almighty.