rf065
MB Enthusiast
- Joined
- Jun 8, 2007
- Messages
- 5,230
- Location
- Grossbritannien
- Car
- SLC300 - C250d Estate 4 Matic & Z900rs
Anyone know how to deal with a company who sets the debt collector on you for a debt that does not exist.
Scenario goes like this:
My son orders a mobile phone from Orange & receives an e-mail from them stating it has been sent out, he paid extra for Saturday delivery, but it never turns up. He phones Orange who tell him the Courier still has it as they could not find our house. He arranges to go to the couriers to pick it up, a 20 mile round trip only to be told that they have sent it back to Orange.
He phones Orange again to complain about wasting his time and to cancel the phone, but being young & gullible he is persuaded to allow them to send another phone to him. Guess what, this does not turn up either.
Again, he phones Orange & tells them to cancel the phone & he buys one from Vodaphone which arrives next day.
Three weeks after this all started, a phone is delivered from Orange. He phones them to say he cancelled the phone due to the incompetance of Orange & their couriers. No problem, Orange says, we will post a returns bag for you to put the phone into. The phone was returned, box unopened & unused, sent recorded delivery using Oranges return address & bag.
This was in December, From January onwards he gets monthly bills from Orange. Every time he phones, they say they have cancelled the bill, but they keep coming. He has wrote to them, but gets no reply.
Now he is getting letters & phone calls from a debt collector. He phones them, but they are not interested in his side of the story. The latest letter says that they are now going to visit him at home & court action will follow, as he has not cleared the debt, £298, for using a phone between January & March which was returned to Orange on the 5th December!
I have reported them both to the Financial Ombudsman this week, not sure how long they take to do anything or if they will even act at all. Anyone got any other ideas? Or should we just let them start court proceedings?
Russ
Scenario goes like this:
My son orders a mobile phone from Orange & receives an e-mail from them stating it has been sent out, he paid extra for Saturday delivery, but it never turns up. He phones Orange who tell him the Courier still has it as they could not find our house. He arranges to go to the couriers to pick it up, a 20 mile round trip only to be told that they have sent it back to Orange.
He phones Orange again to complain about wasting his time and to cancel the phone, but being young & gullible he is persuaded to allow them to send another phone to him. Guess what, this does not turn up either.
Again, he phones Orange & tells them to cancel the phone & he buys one from Vodaphone which arrives next day.
Three weeks after this all started, a phone is delivered from Orange. He phones them to say he cancelled the phone due to the incompetance of Orange & their couriers. No problem, Orange says, we will post a returns bag for you to put the phone into. The phone was returned, box unopened & unused, sent recorded delivery using Oranges return address & bag.
This was in December, From January onwards he gets monthly bills from Orange. Every time he phones, they say they have cancelled the bill, but they keep coming. He has wrote to them, but gets no reply.
Now he is getting letters & phone calls from a debt collector. He phones them, but they are not interested in his side of the story. The latest letter says that they are now going to visit him at home & court action will follow, as he has not cleared the debt, £298, for using a phone between January & March which was returned to Orange on the 5th December!
I have reported them both to the Financial Ombudsman this week, not sure how long they take to do anything or if they will even act at all. Anyone got any other ideas? Or should we just let them start court proceedings?
Russ
