Decisions first A service

Discussion in 'Parts, Maintenance & Servicing' started by kcsun, Jan 7, 2020.

  1. kcsun

    kcsun Active Member

    Messages:
    79
    Joined:
    Jun 25, 2019
    Location:
    essex uk
    Car:
    SL63 AMG, RS4
    My SL63 will be a year old in March and will need its first A service, at the moment it has 1600 miles on the clock. It is a UK car, but is at my holiday home in SW France, so I now have to make a decision

    1. Have it serviced at my local French Mercedes dealer Slavi in Tarbes 65
    2. drive it back to UK and
    a, take it back to Milton Keynes MB where I purchased it
    b, take it to my local MB dealer close to my Essex home - Colchester, Chelmsford or Ipswich
    c, take it to Brooklands MB as I have heard they have a great reputation for AMG service

    I will probably take out the service contract after I have had this service for 3 or 4 years

    Any thoughts or views on this or any of the dealers, good or bad

    kc
     
  2. Yex

    Yex Active Member

    Messages:
    320
    Joined:
    Jul 24, 2018
    Location:
    South Essex
    Car:
    C63AMG Edition 507 Coupe, Range Rover Evoque
    A friend takes his CLK63 Black, A45 AMG and ML320 to Lancasters in Colchester and he is very fussy and has never said a bad word about them.
     
  3. st13phil

    st13phil MB Enthusiast

    Messages:
    8,007
    Joined:
    Nov 6, 2007
    Location:
    North Oxfordshire
    Car:
    His - Denim Blue A220 AMG Line Premium / Hers - Obsidian Black R172 SLK55
    Were you intending to drive it back to the UK anyway? If not, driving it back just for a service seems a little excessive, especially as the first service is basically an oil and filter change.

    My gut feel is to have it serviced in France, but the possible fly in the ointment is the UK warranty, so I'd be minded to give Mercedes Customer Service a call and enquire.
     
    Bobby Dazzler likes this.
  4. wongl

    wongl Active Member

    Messages:
    943
    Joined:
    May 29, 2005
    Location:
    Surrey and Hong Kong
    Car:
    A180CDI, B200d, C300h, SLK250
    I believe servicing costs in by MB dealerships in France are substantially lower than in the uk!
     
  5. Petrol Pete

    Petrol Pete MB Enthusiast

    Messages:
    3,497
    Joined:
    Nov 11, 2016
    Location:
    Petrol stations ...everywhere
    Car:
    C55 AMG Wagon
    Its a RHD UK car, at a guess the next owner might like to see UK 'stamps' on the cars service history.
     
  6. rf065

    rf065 MB Enthusiast

    Messages:
    4,052
    Joined:
    Jun 8, 2007
    Location:
    Grossbritannien
    Car:
    SLC300 - C250d Estate 4 Matic & Z900rs
    Why would that matter? The cars are sold for the European market and the warranty covers the market they are sold in. Same reason the breakdown cover works in the whole of Europe too. As long as it's a main dealer there are no problems, no matter which country.
     
    DSM10000 and mattk1 like this.
  7. st13phil

    st13phil MB Enthusiast

    Messages:
    8,007
    Joined:
    Nov 6, 2007
    Location:
    North Oxfordshire
    Car:
    His - Denim Blue A220 AMG Line Premium / Hers - Obsidian Black R172 SLK55
    Third year of the UK warranty always used to be provided by MBUK, not Daimler. Not sure if that’s still the case.
     
  8. ShaunB

    ShaunB Active Member

    Messages:
    963
    Joined:
    Oct 14, 2013
    Location:
    N.Ireland
    Car:
    W213 Designo Hyacinth E63
    For my E63, I paid for its first service, then took out a service plan for 4 years.
    As for where to get it serviced, I think I'd just take it to your French MB dealer, but check warranty will be ok still.
    Like Phil said, its only oil & filter anyway.

    Just for info, my dealer only charged £5.75 per litre for the Shell engine oil.
     
  9. rf065

    rf065 MB Enthusiast

    Messages:
    4,052
    Joined:
    Jun 8, 2007
    Location:
    Grossbritannien
    Car:
    SLC300 - C250d Estate 4 Matic & Z900rs
    I would expect if abroad in the third year and having to make a claim, the same procedure as the Mercedes Extended Warranty might apply. It states you would pay for the repair and submit the invoice to Mercedes UK when you returned to the UK for reimbursement. But remember, the OP's car is only a year old, driving back to the UK for an A service when French dealers are much cheaper doesn't make much sense.
     
    E55BOF likes this.
  10. st13phil

    st13phil MB Enthusiast

    Messages:
    8,007
    Joined:
    Nov 6, 2007
    Location:
    North Oxfordshire
    Car:
    His - Denim Blue A220 AMG Line Premium / Hers - Obsidian Black R172 SLK55
    Isn’t that what I said in my post?:rolleyes:

    For the sake of a pennies phone call the OP can clarify whether or not the UK warranty would be affected. Seems daft to me to just assume that all will be well.
     
  11. Peter103

    Peter103 MB Enthusiast

    Messages:
    2,186
    Joined:
    Sep 23, 2012
    Car:
    E 350 Bluetec Prem+Coupe.
    I once had a gearbox problem with an E Coupe diesel while in Spain, car was still under Warranty, took it to MB dealers there, they were excellent couldn't do enough for me, better than some in UK, didn't think twice about it,. Take it anywhere in Europe warranty or not, makes no difference. Often better than UK.
     
    wongl likes this.
  12. tonysmb

    tonysmb Active Member

    Messages:
    390
    Joined:
    Oct 11, 2011
    Location:
    South
    Car:
    MB
    Under the circumstances, I'd be looking to have it serviced in France and it was something I seriously considered with mine. I agree that it might be worth checking with MB UK but I'd be surprised if MB (Germany) would take kindly to any suggestion (by MB UK) that one of their franchised French dealers wasn't capable of servicing the car properly, so I doubt that there would be an issue. I forget the exact price but my local French dealer was cheaper than my local UK one - I ended up having it done in the UK but only because I was returning in any event.

    Unless you were intending to drive it to the UK, or you have to for the warranty, it seems daft to virtually double the car's mileage just for an oil change. First World problems, eh :D

    eta: forgot to add, my TVR had it's first service (not by me) in Italy. I had no problems with that when I bought it not long afterwards; if anything it added to the sense of history, evidence of it being used for proper European cruising. The Italian stickers under the bonnet made an interesting change as well.
     
    Last edited: Jan 9, 2020
  13. OP
    OP
    kcsun

    kcsun Active Member

    Messages:
    79
    Joined:
    Jun 25, 2019
    Location:
    essex uk
    Car:
    SL63 AMG, RS4
    Thanks for all your replies, been out of europe without internet for a few days. Will call MB customer care and then report back
    If it is allowed to be serviced in France I will then do the same as ShaunB and then take out a UK 4 year service plan
    watch this space
    kc
     
    ShaunB likes this.
  14. OP
    OP
    kcsun

    kcsun Active Member

    Messages:
    79
    Joined:
    Jun 25, 2019
    Location:
    essex uk
    Car:
    SL63 AMG, RS4
    Has anyone got an email address for MB customer service UK. Every time I try to fill out the enquiry page it directs me to a local dealer???

    Or is MB HQ UK imaginary???

    kc
     
  15. PaulXC

    PaulXC Active Member

    Messages:
    372
    Joined:
    May 25, 2012
    Location:
    North West
    Car:
    2018 E220d S213 ||| 2012 E500 4.7 V8 Bi-Turbo Cabrio ||| 2017 VW Polo 1.2Tsi
    In the first three years of owning my E320 I had it serviced at MB in Barcelona Spain, then La Rochelle, France and then in Macclesfield, UK.

    It was supplied new in Barcelona. It had work done under warranty in Spain and the UK.

    As long as it’s in the European Mercedes network there is no problem.
     
  16. markjay

    markjay MB Club Veteran

    Messages:
    24,637
    Joined:
    Jun 24, 2008
    Location:
    London
    Car:
    W204 C180 Executive SE 2013 Automatic / COMAND NTG4.7 and Morel speakers fitted by www.comand.co.uk
    What the OP is asking is whether a Mercedes-Benz Service Care Plan taken-out in the UK will cover servicing in other European countries, i.e. will he still be able to get the first Service A done for free in France.

    The potential issue here is that the Mercedes-Benz Service Care Plan is essentially a financial product so will have its T&Cs.

    I don't know the answer to that, but in the OP's case I would start the service plan from the second service (Service B plus brake fluid change), and just pay for the first service outright (Service A with no additional items).

    It would simply cost less to do it this way, regardless of the physical location of the vehicle at the time of the first service i.e. UK or EU.
     
  17. PaulXC

    PaulXC Active Member

    Messages:
    372
    Joined:
    May 25, 2012
    Location:
    North West
    Car:
    2018 E220d S213 ||| 2012 E500 4.7 V8 Bi-Turbo Cabrio ||| 2017 VW Polo 1.2Tsi
    I thought he wanted to pay for the first service then take out the service plan for service 2 onwards. I can't imagine the UK service plan would be accepted in outside of the UK though.
     
    markjay likes this.

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.