Delivery Charge on New C Class W204 - Please explain.

Goldfish11

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I am just having an interesting debate with my local dealership. I am trying to buy a new C Class.

The new C Class price list brochure states in the small print on page 5.

"Recommended on-the-road price: these prices reflect the Road Fund Licence applicable to the standard model plus £645.00 additional costs necessary to put your car on the road. Included are a standard UK delivery charge (£515.00 incl. VAT), new vehicle registration fee (£55.00), number plates (£25.00 incl. VAT) and fuel (£50.00 incl. VAT). VAT is calculated at the standard rate of 20%”

My dealer wants to charge:
£675 plus VAT = £810 plus the Registration fee of £55 = £865. Instead of the £645 which the price list states, this is an additional £220.

I have queried this and received this explanation.

"Good afternoon Mr XXXXX
Please see attached quote for your C Class, I have factored in everything that we have discussed. The delivery charge will remain at £675.00 which will give you a full tank of fuel and a set of mats, it also covers all on the road costs.
Please let me know how you wish to proceed? <<...>> "


According to my calculation

The tank capacity on the C class is 59 litres so the total cost of fuel at diesel of £140.9 is £83.13 including VAT (if the tank was completely empty on delivery). Therefore an additional £33.13 over what they state in the brochure of £50 of fuel.

Matts are on the Inchcape site at £73.02 including VAT. ( Ribbed Floor Mat Set Black Automatic - C Class 2007-On (204) SALON Accessories Protection and C - Mercedes-Benz Parts, Inchcape )

So the total additional cost is £33.13 + £73.13 = £106.06.

So we are paying an additional = £113.94

Can anywone tell me what this is for? Can dealerships charge what ever they like for delivery or should they stick to the prices quoted in the MB UK brochure?

I have managed to negotiate them right down on price (a 10% discount) but the sales chap keeps telling me one thing then a few weeks later I find something else. If he just said I want to charge you an extra £113.94 so we make some money that would be fine, but I don't understand where this comes from as I suspect this is just paid directly to MB.

So far I have been told that because they gave me a discount they will only put in £25 of fuel, they now say it is full tank. They told me there was no problems with the Audio 20 delivery, now I am having to put comand in. They also told me an additional person on personal collection was £40 they now tell me it is £350 so this niggle is just yet an other issue.

Of course I payed my £1000 deposit before they told me all these problems. I guess the good news is I can get this back as they can not supply the original vehicle.

The service team at the dealership are excellent but sales are driving me mad :doh:
 
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Deleted member 37751

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If the £100 something is bothering you that much, wait until you see how much they charge you for your oil on a service. :eek:
 
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Goldfish11

Goldfish11

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If the £100 something is bothering you that much, wait until you see how much they charge you for your oil on a service. :eek:

You are right Sweetpea it is not a big deal but I just want to know what is going on. I just feel mis informed about yet an other issue. This may be the stick that breaks the Camels back (or the C Class suspension!)
 

Rory

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Does the salesman's total include the roadfund licence?

I've bought plenty of new cars and I know they itemise everything out in a weird way on the invoice, including messing with the p/x value, but I've always just negotiated based on the total cost. As long as that stays as agreed, then all's fine.

(I was a bit miffed to only get 10L of fuel in a new VW from Inchcape a couple of mths ago. But they cheerfully let me take the tax out of the other car which I've never bothered with before, so go £50 back from that).
 
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Goldfish11

Goldfish11

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Does the salesman's total include the roadfund licence?

I've bought plenty of new cars and I know they itemise everything out in a weird way on the invoice, including messing with the p/x value, but I've always just negotiated based on the total cost. As long as that stays as agreed, then all's fine.

(I was a bit miffed to only get 10L of fuel in a new VW from Inchcape a couple of mths ago. But they cheerfully let me take the tax out of the other car which I've never bothered with before, so go £50 back from that).

The tax is Zero for the first year then £95 year two (125 g/km) I have specified 16 inch 205/55 wheels to acheive this. Also I dont have a part exchange so I will just be paying cash effectively.
 
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You are right Sweetpea it is not a big deal but I just want to know what is going on. I just feel mis informed about yet an other issue. This may be the stick that breaks the Camels back (or the C Class suspension!)

To be fair to you, the one time I looked at buying brand new ( a Toyota Hilux) they tried charging ME delivery from S. Africa for £500.
I said it should be included in the price because even if I wanted to collect it myself they wouldn't let me.
From that day forward, until the day comes when I'm wealthy enough to not give a damn, I vowed to never buy new again.
I do feel for you though; how hard is it to agree a price and stick to it??:dk:
 

LTD

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Yep, one of THOSE !!!
Get a fully detailed invoice stating all costs and charges and satisfy yourself that everything is in order before you 'seal the deal'.

Have the dealer justify / alter anything that you are unsure of.
 
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Goldfish11

Goldfish11

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Sweatpea - This is the first MB I have bought new my previous 3 have been nearly new.

The joke is that the nearly new (ex demo's) with 4000 miles on the clock are discounted less than the discount I am getting so I decided to go new as effectively I am getting a better deal.

I wish I had gone with Carfile,net they were excellent and quoted an all inclusive price including delivery to my house or pick up from there east midlands dealership. I only went to my local dealership (and was paying a bit more) as I wanted to be loyal and at that time I had a good relationship with them.

Carfile just quotes a price puts you in touch with the dealer and it is all sorted.
 
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Goldfish11

Goldfish11

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Get a fully detailed invoice stating all costs and charges and satisfy yourself that everything is in order before you 'seal the deal'.

Have the dealer justify / alter anything that you are unsure of.

Thats just what I am upto. The original car I paid the deposite on had this fee but it was only a few hundred more than other quotes. Now as I am having to specify Comand etc I am going over things in great deal. :wallbash:
 

A210AMG

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Hello

If delivery should be a set price then thats bad..

I would have opted for factory collection, much better and at least 'worth' the money.
 

C240Sport97

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doesn't the MB price list have an on the road price which would include everything?
 
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Goldfish11

Goldfish11

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Last edited:

HR17

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Just pay up(its a drop in the ocean), you've got a great deal so far. Enjoy your new car and have a long and peaceful life. Don't fret about it too much or waste any more of you time - just look forward to it.

If you want to get them back, take it to another dealer for servicing. Sure they'd appreciate your new business.
 

LTD

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Yep, one of THOSE !!!
Just pay up

I disagree.

If the dealership is trying to pull a fast one then they deserve to be found out.

Would you be happy giving my £200 for nothing ? Didn't think so.
 

whitenemesis

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I disagree.

If the dealership is trying to pull a fast one then they deserve to be found out.

Would you be happy giving my £200 for nothing ? Didn't think so.

Erm.... Yes?? :devil: :D
 

HR17

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I disagree.

If the dealership is trying to pull a fast one then they deserve to be found out.

Would you be happy giving my £200 for nothing ? Didn't think so.

Doubt they're trying to pull a fast one. Its an MB dealer not cheap double glazing. Yes, they're trying to make the most they can, but then they have given a 10% discount. Call it a cake-and-eat-it situation. I'd be happy with the deal I got.
 

LTD

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Yep, one of THOSE !!!
Doubt they're trying to pull a fast one. Its an MB dealer not cheap double glazing. Yes, they're trying to make the most they can, but then they have given a 10% discount. Call it a cake-and-eat-it situation. I'd be happy with the deal I got.

If they are falsifying any figures stated by MB on official documentation then that is akin to fraud.

The OP needs clarity in the documents before committing. It's a legal document.
 

hawk20

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Phone MB customer service and I am sure they will confirm that the dealer cannot charge you more than the delivery charge in the price list.
 

saorbust

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Had the same thing happen with MB London. I walked away.

They called 20 mins later and went with the 'brochure' price.......
 

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