corned
MB Enthusiast
Rant incoming...
I had a load of trouble with a Dell printer recently. The situation was far from satisfactory. I posted on here about it, and a forum member who works at Dell kindly stepped in to help.
He passed on my issues to a customer service person, who did actually contact me to find out what my problem was. I replied, relating all my problems with the piece of kit in question, only to be completely ignored. I emailed this woman again a couple of times but no response was ever forthcoming. What great customer service!
So that's a big thumbs down already.
Now we have my wonderful Dell 9300 17" laptop, which I have had for a couple of years. A few months ago I noticed a vertical line appear down the middle of the screen. Strange. I wasted several hours going through the tech support site - all the usual crap about updating video drivers (which I knew full well would not help at all) - and surprise surprise, it didn't. I looked at Dell's own forum, and the thing is littered with complaints about vertical lines down Dell 17" laptop screens. A common problem then. But as the laptop is more than 1 day over the warranty period, despite it being a rife problem, they refuse to help anyone with this issue. I now have 8 (yes, eight) different coloured permanent vertical lines down my laptop screen.
What a pile of crap!
And to cap it all, tonight the power supply has packed up. I was busy keeping myself sane in various Off-Topic threads (to avoid 'X factor') and saw that my battery was getting low. So I plugged in the AC adapter and - nothing. The thing is as dead as a doornail. I have checked the fuse. There's mains getting in there, but sweet FA getting back out the other end. So no laptop now until I can get a replacement adapter.
Sorry, but Dell should be thoroughtly ashamed about the quality of their products. And as for their customer service - well, let's not go there.
The word 'execrable' doesn't begin to scratch the surface. I will not look at Dell ever again. Once this stuff packs up (which I have no doubt it will - and not too long to wait I'm sure) then I will be pleased to replace it all with proper professional quality equipment. Which does not mean Dell - truly a by-word for sh1te.
Rant over.
I had a load of trouble with a Dell printer recently. The situation was far from satisfactory. I posted on here about it, and a forum member who works at Dell kindly stepped in to help.
He passed on my issues to a customer service person, who did actually contact me to find out what my problem was. I replied, relating all my problems with the piece of kit in question, only to be completely ignored. I emailed this woman again a couple of times but no response was ever forthcoming. What great customer service!
So that's a big thumbs down already.
Now we have my wonderful Dell 9300 17" laptop, which I have had for a couple of years. A few months ago I noticed a vertical line appear down the middle of the screen. Strange. I wasted several hours going through the tech support site - all the usual crap about updating video drivers (which I knew full well would not help at all) - and surprise surprise, it didn't. I looked at Dell's own forum, and the thing is littered with complaints about vertical lines down Dell 17" laptop screens. A common problem then. But as the laptop is more than 1 day over the warranty period, despite it being a rife problem, they refuse to help anyone with this issue. I now have 8 (yes, eight) different coloured permanent vertical lines down my laptop screen.
What a pile of crap!
And to cap it all, tonight the power supply has packed up. I was busy keeping myself sane in various Off-Topic threads (to avoid 'X factor') and saw that my battery was getting low. So I plugged in the AC adapter and - nothing. The thing is as dead as a doornail. I have checked the fuse. There's mains getting in there, but sweet FA getting back out the other end. So no laptop now until I can get a replacement adapter.
Sorry, but Dell should be thoroughtly ashamed about the quality of their products. And as for their customer service - well, let's not go there.
The word 'execrable' doesn't begin to scratch the surface. I will not look at Dell ever again. Once this stuff packs up (which I have no doubt it will - and not too long to wait I'm sure) then I will be pleased to replace it all with proper professional quality equipment. Which does not mean Dell - truly a by-word for sh1te.
Rant over.