Petrol Pete
Hardcore MB Enthusiast
I bought a property years ago off a bloke for £54K, its now worth about £300K. Thank fruck he's dead and won't be asking for his money back.
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The distance selling rules do not apply when financial services are involved.
Glad you got it sorted - just shows persistence can work!Folks,
After going back and forth, the dealer offered 3 Year service (worth GBP 1,500) plan. Initially there was hard pushback from the dealer : 1) 14 days is applicable only on used car 2) Its not distance sale etc etc. After not getting anywhere with the dealer, I reached out to the corporate complaint department. They reached out to the dealer on my behalf. Not sure what helped, but the dealer offered 2 years service plan eventually. I asked for 4 year. Finally, we settled on 3 years. My main learnings from this adventure:
1) As pointed out by MrGreedy, Distance Sale is applicable only when its truly digital. i.e. one hasn't visited the store at all. So one has to be mindful of this pitfall.
2) Dealers are hard negotiators. So one has to be persistent with them.
3) Everything takes lot of time. So if your time is worth few KGs of gold then don't think about it.
4) Things go your way if you are on the right side of the rule (however convoluted it may be)
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