Hi everyone, I have a bit of a dilemma re a recent incident at my local Mercedes Garage.
I have a 2 year old SLC AMG43 with 12,500 on clock. Car goes like a dream but I had a few issues I wanted to check. The drivers seatbelt kept jamming, the windows open warning kept showing up on my phone & car wouldn’t start if I hadn’t driven for several days. So off it went to get checked out whilst still under warranty .. after a full day I got the call to collect my car they stated everything was fine but they couldn’t find anything wrong, I begged to differ & they stated that they would have to keep the car to do further investigations. I later got a call asking for permission for the car to be test driven in the dark as they have technicians on 24hr duty. I thought it was a strange request, but agreed if it got the problem sorted.
Being curious I checked m the Mercedes me app which allows me to find my vehicles location at any time.
So at 22.25 I checked & discovered it was parked outside a private address not at the garage where I expected, at 05.30 car still at same location, 07.30 the car was back at the garage. My conclusion someone had taken my car home. Later that day I was told to collect my car as they couldn’t find any faults.
Once home I thought I’d check the recording on the front facing camera which records as soon as the ignition is switched on. I discovered the camera was disconnected at 16.44 the day I’d left it & reconnected the following day at 15.33 just before I collected it.
If everything was all above board WHY was the camera disconnected, it has made me very suspicious & I won’t be going back.. I don’t want to get anyone in trouble but is this normal practice to take a customers car home..????????? Should I do or say anything or just leave it?
I have a 2 year old SLC AMG43 with 12,500 on clock. Car goes like a dream but I had a few issues I wanted to check. The drivers seatbelt kept jamming, the windows open warning kept showing up on my phone & car wouldn’t start if I hadn’t driven for several days. So off it went to get checked out whilst still under warranty .. after a full day I got the call to collect my car they stated everything was fine but they couldn’t find anything wrong, I begged to differ & they stated that they would have to keep the car to do further investigations. I later got a call asking for permission for the car to be test driven in the dark as they have technicians on 24hr duty. I thought it was a strange request, but agreed if it got the problem sorted.
Being curious I checked m the Mercedes me app which allows me to find my vehicles location at any time.
So at 22.25 I checked & discovered it was parked outside a private address not at the garage where I expected, at 05.30 car still at same location, 07.30 the car was back at the garage. My conclusion someone had taken my car home. Later that day I was told to collect my car as they couldn’t find any faults.
Once home I thought I’d check the recording on the front facing camera which records as soon as the ignition is switched on. I discovered the camera was disconnected at 16.44 the day I’d left it & reconnected the following day at 15.33 just before I collected it.
If everything was all above board WHY was the camera disconnected, it has made me very suspicious & I won’t be going back.. I don’t want to get anyone in trouble but is this normal practice to take a customers car home..????????? Should I do or say anything or just leave it?