Does Mercedes Me work over WiFi?

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gmc600

New Member
Joined
Mar 3, 2017
Messages
10
Location
UK
Car
EQC 400 AMG Premium/GLC 250 4Matic Sport (2018)/A180 Sport Edition (2015)
Does anyone have experience of their car having no signal over 3G/4G so unable to use the Mercedes Me app? My car (EQC) is usually parked in my garage and I haven't been able to get Mercedes Me to work, it worked the day I got it (Monday) but not since then. I went for a 15 minute drive on Tuesday but the app was still showing Monday as the last time it was able to communicate with the car.

Would installing WiFi in the garage and connecting to it solve this or does it only work over the mobile network connection?

Thanks
 
My EQE app got stuck and didn’t show the last communication correctly and wasn’t updating range etc. I sent a tech query via the app and they did a remote access reset. Been fine since.
 
Does anyone have experience of their car having no signal over 3G/4G so unable to use the Mercedes Me app? My car (EQC) is usually parked in my garage and I haven't been able to get Mercedes Me to work, it worked the day I got it (Monday) but not since then. I went for a 15 minute drive on Tuesday but the app was still showing Monday as the last time it was able to communicate with the car.

Would installing WiFi in the garage and connecting to it solve this or does it only work over the mobile network connection?

Thanks
Can you perform a reset of the vehicles entertainment / navigation headunit? if so that would be my first action.😎
 
Nice to know that this system depends on something I have no control over!🤦‍♂️ Could be a great example of planned obsolescence, I hope it's not!
 

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