Woeful tale, My wife ended up buying a Nissan X-trail over a New Vito which we have both regretted since.
To cap it all off Glyn Hopkin Colchester are next to useless.
2 Days ago the CEL came on our New (65) 7 seater X-trail, My wife who happens to be pregnant and emotional rang the Dealer Glyn Hopkin Colchester to ask for the vehicle tobe looked at, and the use of a suitable replacment Ie "7 Seater Vehicle" as thats what we a Buying through our monthly PCP deal.
They promised a call back to arrange the car to be looked at, 1 1/2 hours later and still no phone call back we decided to drive 40 miles to the dealer to ask why we havent had a call back? and what was being done?
Surprise surprise they couldn't say why we didn't have call back and they cannot supply a 7 seater vehicle replacement whilst ours is in for repair. BUT they would contact Nissan Head Office and ask them to call us, But did say it's only a Amber engine light so the vehicle is safe to drive.
2 days later still no phone call! So i rang them.
They said all of there 7 seater vehicles are in use elsewhere, they cannot promise a replacment 7 seater vehicle and they didn't know if the Vehicle was safe to drive despite Colchester saying it was! But to refer to the Owners handbook.
(which i did) and it states driving the vehicle with such light on for a prolonged period may invalidate any warranty.
So i've been promised a phone call from Nissan Head office tomorrow afternoon to say yes or no to a Suitable replacement whilst our's is being repaired/looked at.
I cannot believe they dont have any suitable vehicles to loan us
I cannot believe its will be 3 day tomorrow and nobody has even looked at the car for a diagnosis.
And i cannot believe a car which has only done 8k miles in 9 months has suffered a Cel and cruise control failure also.
Is there any grounds for rejecting this Car? or at least for me to find a replacement and billing Nissan for the hire costs.
So wish we had gone the MB Vito route.
To cap it all off Glyn Hopkin Colchester are next to useless.
2 Days ago the CEL came on our New (65) 7 seater X-trail, My wife who happens to be pregnant and emotional rang the Dealer Glyn Hopkin Colchester to ask for the vehicle tobe looked at, and the use of a suitable replacment Ie "7 Seater Vehicle" as thats what we a Buying through our monthly PCP deal.
They promised a call back to arrange the car to be looked at, 1 1/2 hours later and still no phone call back we decided to drive 40 miles to the dealer to ask why we havent had a call back? and what was being done?
Surprise surprise they couldn't say why we didn't have call back and they cannot supply a 7 seater vehicle replacement whilst ours is in for repair. BUT they would contact Nissan Head Office and ask them to call us, But did say it's only a Amber engine light so the vehicle is safe to drive.
2 days later still no phone call! So i rang them.
They said all of there 7 seater vehicles are in use elsewhere, they cannot promise a replacment 7 seater vehicle and they didn't know if the Vehicle was safe to drive despite Colchester saying it was! But to refer to the Owners handbook.
(which i did) and it states driving the vehicle with such light on for a prolonged period may invalidate any warranty.
So i've been promised a phone call from Nissan Head office tomorrow afternoon to say yes or no to a Suitable replacement whilst our's is being repaired/looked at.
I cannot believe they dont have any suitable vehicles to loan us
I cannot believe its will be 3 day tomorrow and nobody has even looked at the car for a diagnosis.
And i cannot believe a car which has only done 8k miles in 9 months has suffered a Cel and cruise control failure also.
Is there any grounds for rejecting this Car? or at least for me to find a replacement and billing Nissan for the hire costs.
So wish we had gone the MB Vito route.
