- Joined
- Jan 21, 2005
- Messages
- 27,437
- Location
- Mittel England
- Car
- Smart ForFour AMG Black Series Night Edition Premium Plus 125 Powered by Brabus
This evening I called Mobilo to check that our car is covered by Mobilo or Mercedes-Benz Service24h whilst travelling in Europe.
The lady I spoke to said two things that concerned me, and I've not found anything useful on either MercedesMe portal or the Mercedes website which reassures me (see below).
Has anyone experienced Mobilo or Mercedes-Benz Service24h assistance whilst travelling in France, or have a better source of information?
1. Services differ when in France compared to the UK: Woolly examples were that prices for repairs may differ, and that there may not be cover 24h or at lunch time - will Mercedes (or their agent) still attend, just slowly?
2. It's illegal for Mercedes to recover at the roadside on the motorway (presumably privately owned toll roads), and so vehicles must first be towed off the motorway - do Mercedes pick up the cost of recovery?
Thank you in advance!
The lady I spoke to said two things that concerned me, and I've not found anything useful on either MercedesMe portal or the Mercedes website which reassures me (see below).
Has anyone experienced Mobilo or Mercedes-Benz Service24h assistance whilst travelling in France, or have a better source of information?
1. Services differ when in France compared to the UK: Woolly examples were that prices for repairs may differ, and that there may not be cover 24h or at lunch time - will Mercedes (or their agent) still attend, just slowly?
2. It's illegal for Mercedes to recover at the roadside on the motorway (presumably privately owned toll roads), and so vehicles must first be towed off the motorway - do Mercedes pick up the cost of recovery?
Thank you in advance!