Dronsfields? Terrible service.

[Ian B Walker]

<rant>

Just under three weeks ago I posted an internet search for a diff for a 260E. Dronsfields were good enough to answer stating that they had one at £150, delivered within 24 hours. Two weeks later and it still has not arrived. I phone them everyday, only to be told that they will get back to me. I have had issues with this company in the past and thought that now they have a new premises things would have improved. How wrong can you be. I would ask for my money back. I feel that they are in breach of contract so I am going to run this to the bitter end.

<rant over>

 

[grumpyoldgit]

Sounds to me like they didn't have one in the first place but with the chance of a sale being too much of a temptation were hoping they would have one in soon and are still hoping ......... good luck with getting it sorted.

 

[brucemillar]

I have always been a supporter and customer of Dronsfields. In particular I have taken time to stand up for them on this forum.

They then proceeded to fleece me. Taking over a week to ship a part that turned up very obviously damaged and with a part missing, making it useless. Polite mails trying to get the issue resolved were met with replies promising contact that was not made. I never got my money back. Ver disappointing.

Sent from my iPhone using MBClub UK

 

[MercFanUk]

I've never bought from them so can't speak from my own experience, but they seem to be discussed a lot on here over the years, and very rarely in a good way. To say I'm not surprised about your current experience would be an understatement!

 

[bolide]

Re Dronsfields, no-one on here can say they weren't warned

Prestige All Parts delivered a part to me that was incorrect despite a long phone discussion and their assurances that it was correct. When they refused a refund I set up a Moneyclaim and phoned them to say I would action it the next morning unless I received a refund that day

The refund was done the same day

Nick Froome

 

[BlackC55]

I very very rarely use second hand parts.

I have been burnt so many times with poor service, poor quality parts and generally bad attitude from some breakers.

MSL centre have been the only one that when I had an issue they sorted very quickly.

 

[brucemillar]

|What is disappointing here is that I had actually just written a post praising them for their dealing with me the previous month when the sold me an engine. I have used them for some years and never had an issue with them. For some reason this went wrong. They must have known that they shipped me a busted part as the they wrapped the broken bit separately in the package.

When I spike to them they were really apologetic and promised to get straight back to me. They didn't get back to me despite mails, phone calls etc.

I lost my money and never got the part.

Once bitten...

FYI. I only wanted a tailgate lock striker plate. Looks like they broke it getting it out the donor car. I was happy to send it back and told them that. I could even have dropped it off by hand. In total I called the 12 times to try and resolve I also sent 4 emails, all friendly asking for their help and saying how I liked their service. They did do me a great deal on my C240 V6 engine. Sold and delivered in 24 hours. Mind you then did call me the following week to say I hadn't paid for it. I had and they apologised.

 

[jaymanek]

I use dronsfields a fair bit if Mercman or Nick cant help... they have been ok with me. If we have had an issue they have sorted fairly quickly.

 

[d w124]

Never had any problems with them to be honest,used them a few times

 

[KillerHERTZ]

Used them twice, 1st time the part was coated in oil. 2nd time the part was broken, to their credit they posted out a replacement very next day.