Spinal
MB Enthusiast
- Joined
- Sep 14, 2004
- Messages
- 4,806
- Location
- between Uxbridge and the Alps
- Car
- x254, G350, Duster, S320, Mach1, 900ss and a few more
A quickie - I just got an item bought on ebay (buy-it-now, not auction).... problem is, it's damaged.
Before anyone asks, it's a large folding table, and one of the 4 panels is bent to the point it can't be used.
The box it came in wasn't damaged on the outside, and as such, was signed for.
I've emailed the seller and waiting for a response, but in the meantime I'm curious about my rights regarding return shipping cost.
My understanding, under Distance Selling Regulations, I do not need to arrange the return postage, the seller needs to do this, right?
Problem is, googling this appears to have different interpretations depending on the source... any ideas?
Hopefully the seller will just collect it and get it over with... I would rather not have to cart 11kg to the post office, and pay more than the table is worth to send it back!
M.
Before anyone asks, it's a large folding table, and one of the 4 panels is bent to the point it can't be used.
The box it came in wasn't damaged on the outside, and as such, was signed for.
I've emailed the seller and waiting for a response, but in the meantime I'm curious about my rights regarding return shipping cost.
My understanding, under Distance Selling Regulations, I do not need to arrange the return postage, the seller needs to do this, right?
http://www.legislation.gov.uk/uksi/2000/2334/regulation/17/made(4) The consumer shall not be under any duty to deliver the goods except at his own premises and in pursuance of a request in writing, or in another durable medium available and accessible to the consumer, from the supplier and given to the consumer either before, or at the time when, the goods are collected from those premises.
Problem is, googling this appears to have different interpretations depending on the source... any ideas?
Hopefully the seller will just collect it and get it over with... I would rather not have to cart 11kg to the post office, and pay more than the table is worth to send it back!
M.