DVLA Driver and Vehicles online account

[PXW]

Not sure when the DVLA introduced these, but I think they are fairly recent. I just went through the government website to set mine up - all reasonably smooth, wants the normal government data for verification (passport number, driving license number etc), and I soon got the account up and running. I then tried to add my car to the account - and it wouldn't accept it. It turns out that the DVLA Driver and Vehicles account uses full names (to line up with government ID), whereas my V5C is in my first and surname only - so the account glitches and won't accept it.

I went though the customer services to find out more about this, and the solution is for me to send my V5C off to the DVLA with Section 3 completed with my full name, and a covering letter explaining that this is indeed me, and I need the V5C updating because I need the name to match for the customer account. They will then send me a new V5C (after about 4 weeks to process, apparently), at which point I can log in and add my vehicle.

So - be aware, it seems that full names are needed on the V5C to be able to use the new online accounts.

 

[ToeKnee]

What's the benefit of the on line account?

 

[PXW]

It’s supposed to be where you can manage VED, driver record for car rental, MoT status etc - they claim there’s more coming in due course

 

[John N]

Not sure when the DVLA introduced these, but I think they are fairly recent. I just went through the government website to set mine up - all reasonably smooth, wants the normal government data for verification (passport number, driving license number etc), and I soon got the account up and running. I then tried to add my car to the account - and it wouldn't accept it. It turns out that the DVLA Driver and Vehicles account uses full names (to line up with government ID), whereas my V5C is in my first and surname only - so the account glitches and won't accept it.

I went though the customer services to find out more about this, and the solution is for me to send my V5C off to the DVLA with Section 3 completed with my full name, and a covering letter explaining that this is indeed me, and I need the V5C updating because I need the name to match for the customer account. They will then send me a new V5C (after about 4 weeks to process, apparently), at which point I can log in and add my vehicle.

So - be aware, it seems that full names are needed on the V5C to be able to use the new online accounts.

Please add the fact that the Name Change is not a Change of Ownership into your covering Letter!

 

[Doodle]

Another deliciously half-assed shitshower brought to you by gov.uk.

 

[Wearsthefoxhat]

Another deliciously half-assed shitshower brought to you by gov.uk.

Really. !!!!! …the “conscripts” will be after you

 

[D2028]

It’s supposed to be where you can manage VED, driver record for car rental, MoT status etc - they claim there’s more coming in due course

BIG BROTHER

 

[st13phil]

Not sure when the DVLA introduced these, but I think they are fairly recent. I just went through the government website to set mine up - all reasonably smooth, wants the normal government data for verification (passport number, driving license number etc), and I soon got the account up and running. I then tried to add my car to the account - and it wouldn't accept it. It turns out that the DVLA Driver and Vehicles account uses full names (to line up with government ID), whereas my V5C is in my first and surname only - so the account glitches and won't accept it.

That's odd, and varies with my personal experience.

I set up my DVLA Driver and Vehicles account some time ago and successfully added my two vehicles to it, one of which has only my first name and surname on the V5C and the other that has my first name, middle name and surname on the V5C. My passport and driving licence both have my first name, middle name and surname on them.

 

[st13phil]

the solution is for me to send my V5C off to the DVLA with Section 3 completed with my full name, and a covering letter explaining that this is indeed me, and I need the V5C updating because I need the name to match for the customer account. They will then send me a new V5C (after about 4 weeks to process, apparently), at which point I can log in and add my vehicle.

FWIW, I went through the process of getting my name on my car's V5C corrected as the supplying dealer had managed to mis-spell my first name and omitted my middle name. I duly completed Section 3 and sent it off to DVLA (without a covering letter - S3 of the form is specifically for notifying a change of name and/or address).

Around a fortnight later I received the updated V5C which now included my middle name, but had retained the mis-spelling of my first name

I phoned up DVLA and spoke with a very helpful lady who undertook to correct the mis-spelling and re-issue the V5C. She told me not to return the incorrect one, just to destroy it once I received the re-issued one which arrived three days later.

 

[PXW]

Thanks - that's really odd, as the customer service guy I chatted with was very clear that the name difference was the cause of the inability to add the vehicle. Perhaps they've "improved" the system since you set yours up!

 

[st13phil]

Perhaps they've "improved" the system since you set yours up!

That sounds like a reasonable assumption to make.

 

[Doodle]

Really. !!!!! …the “conscripts” will be after you

I'll look forward to it, then I can poke holes in their use cases and development models

 

[baxlin]

Perhaps they've "improved" the system since you set yours up!

Or not everyone in the same department had read the same instruction manual…

 

[BrabusPriest]

Another deliciously half-assed shitshower brought to you by gov.uk.

haha