E Class Estate

jaymanek

Authorised Forum Sponsor
SUPPORTER
Joined
Nov 29, 2002
Messages
16,415
Location
Nuneaton Warwickshire
Car
Lots of Mercedes!
Was reading the motoring section of one of the sunday papers, cant recall which, but did anyone read the E Class Estate review by Jeremy Clarkson.

Wow what a thumbs up, He usually has a lot of bad things to say about any car, however this was a great review...

He did slate the dealers though, but he's right, MB Service and Parts DO seem to have a grudge against all owners.....
 

Steve_Perry

MB Enthusiast
Joined
Jun 3, 2002
Messages
3,241
Location
Wales, U.K.
Car
CLS350CDI Grand Edition
Originally posted by jaymanek
...MB Service and Parts DO seem to have a grudge against all owners.....

Usually but not always, I got very good service from MB Swansea when I went in with a sick car last week. I gave them no prior warning (just turned up on their doorstep) and they had the car repaired that same afternoon, granted it was an easy fix but my faith has been restored somewhat.

Or maybe it was the exception that proves the rule :D :p

S.
 

Brian WH

MB Enthusiast
Joined
Aug 21, 2002
Messages
6,283
Location
East Midlands
Car
JAGUAR XF 3.0D Premium Luxury
Being an E320 CDI owner I echo what Jeremy says about them.:bannana: :bannana:

I never thought that I would agree with the Bigotted Pr*tt.:D :D
 
Last edited:

jimmy

MB Enthusiast
Joined
Aug 8, 2002
Messages
2,316
Location
Northamptonshire
Car
Discovery 3 TDV6, Discovery 300TDi - Plaything!
I printed it out to post to my dad, he has ordered a E320Cdi Estate, should get it before the end of the month.
 

simonl

Active Member
Joined
Mar 25, 2003
Messages
552
Location
Edinburgh
Car
SLK230
The whole dealer thing could be part of the "Pleasure/Pain" theory.......

I love my car. I love looking at it, driving it, even cleaning it. It gives me pleasure.

Unfortunately though, it's a convertible that doesn't convert. A part was scheduled to arrive today - ordered early last week. It *was* going to arrive last Wedneseday, "we'll phone you sir". Aye right!

So I phone them. "It's on back-order sir [but we couldn't be bothered telling you]. It'll arrive next Wednesday. We'll phone you". Yeah, I'll show my **** from Edinburgh Castle if you do.

Phoned this afternoon.....
"Yes, your part arrived this morning."
"Great! I'll drop my car off tomorrow then."
"It's not booked in. You'll have to wait till next Thursday now."
[You are f***** joking!!!!]

What exactly did they think should be done with the part when it arrived. Did they think i wanted to put it on my mantlepiece and look and the bleeding thing??? :crazy:

For me, it's the little things like this that all lead to the customer service being so fustrating and annoying. The folk who work there are friendly people. The Service Manager is a nice guy. But it doesn't take much to return a phone call. And you don't need a physics degree to realise that when someone orders a part they may actually want you to fit it for them.

Sorry to go on, but they really f***** wind me up.
 

Brian WH

MB Enthusiast
Joined
Aug 21, 2002
Messages
6,283
Location
East Midlands
Car
JAGUAR XF 3.0D Premium Luxury
Sorry to here about your Dealer problems Simon, but they are not all bad.

My dealer at Derby is first rate and couldn't be more helpful.:cool:
 

simonl

Active Member
Joined
Mar 25, 2003
Messages
552
Location
Edinburgh
Car
SLK230
Originally posted by andy_k
hmmm Simon - they did get the part for Wednesday - have you kept your half of the deal???? :)

Andy

i was referring to them phoning me - i had to phone them. nice try andy ;)
 

andy_k

MB Enthusiast
Joined
Apr 23, 2003
Messages
5,204
Location
Bexhill, East sussex
Car
Alfa GTV 3.0
tee hee simon - you keep yourself covered up.

A few words here to praise the parts guys at MB Eastbourne (formerly Rossetts). they get stuff in quickly and always phone when they say they will. they've found parts that other dealers say don't exist and are always friendly and helpful.

Andy
 

muhandis89

Member
Joined
Aug 23, 2005
Messages
54
Location
Majorca
Car
E320CDi Estate
I have had my E320CDi serviced twice in Germany,during the last year(both times at Mannheim).Just drove in,no appointment,received Smart for the morning,and the work was done.Prices also better than at a UK Merc dealer too.They also told me that-mechanically-the car was in excellent order(290000 miles on clock at the second service).They say that they have clients with similar models with over 500k miles on the clock.
 

Gridlock

MB Enthusiast
Joined
Jul 31, 2009
Messages
1,707
Location
Bucks
Car
C43 AMG
Wow what a thumbs up, He usually has a lot of bad things to say about any car, however this was a great review...

He did slate the dealers though, but he's right, MB Service and Parts DO seem to have a grudge against all owners.....

Well we know for a fact he owns/owned SLK55, SL65 Black Series, Grosser, amongst others (and I'd imagine there's an SLS in his future); so a cynic would say all he's really doing is defending his discount and pleading for free MB World servicing for life ;)
 

momomo

MB Enthusiast
SUPPORTER
Joined
Aug 17, 2006
Messages
1,488
Location
Surrey
Wow, this thread is from 2003! :eek:

Whats the record for the oldest thread resurrection?
 

Dieselman

Banned
Joined
Jul 13, 2003
Messages
34,206
Car
Peugeot 403 Convertible
I have had my E320CDi serviced twice in Germany,during the last year(both times at Mannheim).

Long way from London, let alone Majorca. I would have thought you would've phoned first and said I'm setting off, I'll be there in 2 days..
 

Users who are viewing this thread

Top Bottom