E220 Anti Theft Protection Activated

[brimac]

Hi Folks,
Bought a 2011 Merc e220 estate off a local independent dealer, told me stereo was inoperable, I was not that annoyed and saw as a trivial matter and i got a nice deal,
When i turn on the car and the radio comes on as normal and is perfect for 10 seconds and then the message " Antitheft protection activated please contact your local Mercedes workshop".. took to mercedes dealer 2 hours away and they charged me 65 pound to tell me basically the car can not communicate to the radio and the option was to book it in again for a complete removing of car software and radio software and reinstalling it again and hoping the radio and car would marry up and cure problem...
Booked in today, was there for 5 hours and result was that I need a new command unit at 960 plus vat
So drive 2 hours home and still no radio. fed up at this stage and as i said to merc service guys its the first merc i have owned and love it but god i am cheesed off and nowhere to turn...
I am not gone on buying a new command unit when my own works for 10 secs and obviously is "alive"
They said there is a problem the unit writing to an internal memory chip or something worded similar.

Would really like some help as this seems a common problem when I google it but still no answers..
Thanks all... heres hoping

 

[markjay]

I don't know where you are in the UK, but talk to these guys:

www.comandonline.co.uk

They know everything there is to know about COMAND, and if it can't be fixed, will be able to advise re practical alternative options.

 

[PobodY]

Try these guys instead: https://www.commandonline.co.uk/E-W207-W212-2009/

(a) They might have a cheaper COMAND unit.
(b) They might succeed in getting yours working when the main dealer couldn't.

 

[PobodY]

markjay beat me to it!

 

[brimac]

like the main dealer these were no use, wanted sell me a new command unit at 3500... dsaster

 

[PobodY]

Time to consider an android-based touch-screen alternative?

 

[Alfie]

Hi Folks,
Bought a 2011 Merc e220 estate off a local independent dealer, told me stereo was inoperable, I was not that annoyed and saw as a trivial matter and i got a nice deal,
When i turn on the car and the radio comes on as normal and is perfect for 10 seconds and then the message " Antitheft protection activated please contact your local Mercedes workshop".. took to mercedes dealer 2 hours away and they charged me 65 pound to tell me basically the car can not communicate to the radio and the option was to book it in again for a complete removing of car software and radio software and reinstalling it again and hoping the radio and car would marry up and cure problem...
Booked in today, was there for 5 hours and result was that I need a new command unit at 960 plus vat
So drive 2 hours home and still no radio. fed up at this stage and as i said to merc service guys its the first merc i have owned and love it but god i am cheesed off and nowhere to turn...
I am not gone on buying a new command unit when my own works for 10 secs and obviously is "alive"
They said there is a problem the unit writing to an internal memory chip or something worded similar.

Would really like some help as this seems a common problem when I google it but still no answers..
Thanks all... heres hoping

I think we spoke/emailed and you actually have audio-50 in the car.

There is a fault with these units in that they display this message and there is no stored PIN anywhere. Its due to a faulty component inside. Sadly there isnt a fix and the unit needs to be replaced. Its a good time to upgrade to Comand