Morning All
I’m a newbie with a big headache
I have an E350 amg bluetech saloon 2014 which I bought from new... it has only 25000 miles on clock... out of warranty March 2018.
Whilst driving along at the weekend it threw up an error ‘safe functions inoperative message’
I stopped the car and removed the key for a couple of minutes... on restart the error was gone so I continued.
A short while later in threw up another error, this time the lane assist was inoperative... I headed home!!.
Before I reached home I got the red message and bleeps of without gear change consult workshop.
I stopped the car 100 yards later on a pub car park and removed the key... the dashboard remained illuminated.
The car was now stuck in park, the interior lights came on and off erratically, the doors locked and I was unable to leave the vehicle.
There was no communication with the key fob and the car and nothing appeared to work... it would not run.
A short while later the door locks released... but now the damn thing wouldn’t lock.
I got a lift home and left it there until the following day... when I went back it was just the same so I called Mercedes assist.
The first thing the tech found was the main battery was only throwing 5 volts... so that was replaced... he then set to work with his laptop but couldn’t erase and error codes to reset .. he believed there was no communications through one half of the car.
So recovery were called to take the car to the dealership.... stuck in park and dead as a dodo, it was dragged onto a flatbed and whisked away.
Mercedes called to ask for permission to start diagnostics( £140 plus vat) which I authorised.
Yesterday Mercedes called again..asking things like.... had it been through a flood?... NO
Had it been in an accident?... NO
Had I been off road?... NO
What errors came up before it stopped etc etc.
They then asked for 2 more hours of diagnostics to be performed at £140+ vat per hour and they would get back to me.... so far I’ve heard nothing.
So... battery £150
Recovery £110
Diagnostics 3 x £140 + vat
And still no idea.
What do you think is going on here and will the diagnostics always find the fault eventually?
One careful lady owner from new and only 25000 miles... this seems a bit shit to be honest
Sarah
I’m a newbie with a big headache
I have an E350 amg bluetech saloon 2014 which I bought from new... it has only 25000 miles on clock... out of warranty March 2018.
Whilst driving along at the weekend it threw up an error ‘safe functions inoperative message’
I stopped the car and removed the key for a couple of minutes... on restart the error was gone so I continued.
A short while later in threw up another error, this time the lane assist was inoperative... I headed home!!.
Before I reached home I got the red message and bleeps of without gear change consult workshop.
I stopped the car 100 yards later on a pub car park and removed the key... the dashboard remained illuminated.
The car was now stuck in park, the interior lights came on and off erratically, the doors locked and I was unable to leave the vehicle.
There was no communication with the key fob and the car and nothing appeared to work... it would not run.
A short while later the door locks released... but now the damn thing wouldn’t lock.
I got a lift home and left it there until the following day... when I went back it was just the same so I called Mercedes assist.
The first thing the tech found was the main battery was only throwing 5 volts... so that was replaced... he then set to work with his laptop but couldn’t erase and error codes to reset .. he believed there was no communications through one half of the car.
So recovery were called to take the car to the dealership.... stuck in park and dead as a dodo, it was dragged onto a flatbed and whisked away.
Mercedes called to ask for permission to start diagnostics( £140 plus vat) which I authorised.
Yesterday Mercedes called again..asking things like.... had it been through a flood?... NO
Had it been in an accident?... NO
Had I been off road?... NO
What errors came up before it stopped etc etc.
They then asked for 2 more hours of diagnostics to be performed at £140+ vat per hour and they would get back to me.... so far I’ve heard nothing.
So... battery £150
Recovery £110
Diagnostics 3 x £140 + vat
And still no idea.
What do you think is going on here and will the diagnostics always find the fault eventually?
One careful lady owner from new and only 25000 miles... this seems a bit shit to be honest
Sarah