GregE240
Active Member
Afternoon gang
Bit of a conundrum here. I'd appreciate some experience here and some advice.
Timeline:
3 weeks ago, I auctioned a Sony SKY box, as it was surplus to requirements. It worked perfectly. At the end of the auction, I duly packed it off to the winning bidder, who left me positive feedback, likewise me to him. He paid (almost instantly) via Paypal.
So far so good!
The Issue:
I now have an EBay message from the buyer, stating the following: He alleges that he has been on holiday, so whilst he unpacked the box - all complete - he did not get the chance to plug in the box, set it up etc. He now says that the box does not work, and "awaits my soonest reply."
So....am I obliged to do anything? Certainly when I sold it, it was in full working order. I packed it well, and have had no correspondence from the buyer until now.
EDIT: The return policy on the auction was 7 days. Clearly this has breached that by some margin.
Advice most welcome. My cynical side says he is trying it on, so tell him to get stuffed - he has left feedback - positive - for me and vice versa.
Thanks all
Greg
Bit of a conundrum here. I'd appreciate some experience here and some advice.
Timeline:
3 weeks ago, I auctioned a Sony SKY box, as it was surplus to requirements. It worked perfectly. At the end of the auction, I duly packed it off to the winning bidder, who left me positive feedback, likewise me to him. He paid (almost instantly) via Paypal.
So far so good!
The Issue:
I now have an EBay message from the buyer, stating the following: He alleges that he has been on holiday, so whilst he unpacked the box - all complete - he did not get the chance to plug in the box, set it up etc. He now says that the box does not work, and "awaits my soonest reply."
So....am I obliged to do anything? Certainly when I sold it, it was in full working order. I packed it well, and have had no correspondence from the buyer until now.
EDIT: The return policy on the auction was 7 days. Clearly this has breached that by some margin.
Advice most welcome. My cynical side says he is trying it on, so tell him to get stuffed - he has left feedback - positive - for me and vice versa.
Thanks all
Greg
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