D
Deleted member 65149
Guest
At 9:30 this morning I received an email from eBay saying "Congratulations, your item sold and has been paid for". Not having sold anything on eBay for several years I just took it as yet another of those email scams and deleted it. At 10:27 I received another one, followed a couple of minutes later by a third. When I checked the sender's details they looked genuine as eBay so I logged on to my eBay account. Yikes - I've sold half a dozen Amazon Echo Dots at £15 a go! Help - how do I stop this.
For the next far too long I scoured eBay for information on how to stop a listing that's not mine. In the end I had to lie and say it was out of stock before anything would let me stop it. But now I had half a dozen buyers expecting their Echo Dots (whatever they are) and eBay charging me for the advertising. I needed to speak to someone and now. Could I find a contact number for eBay? Could I f***.
Eventually after trying numerous ways of making contact via countless options, a chat box popped up. Yes, I'm getting there. Hang on, I'm in a queue of about 5 minutes. Ten minutes later Marvin said "Hi, how are you today?" Resisting the obvious response I explained the problem and after apologising for my troubles he transferred me to Diana. Diana was also concerned about my health - by now dwindling - but a few lines later (on our keyboards, not white powder!) she said she'd transfer me to someone in another department who would get my issue resolved. Phillip also wanted to know how I was, but I held back and repeated what had happened. He checked everything then asked about an email address that was used to set up the listing. It wasn't mine. He then said that it appeared that my personal email address had been hacked and I needed to change my password immediately before doing anything else.
I went into my BT account and after a few attempts that failed for reasons way beyond me, I managed to change my password (that I'll need to change one all my devices of course). Then back to the eBay chat where Phillip said he'd wait and … It had timed out! So I had to start again; at least only waiting a couple of minutes this time. My old mate Marvin was there and I happily (!) recounted what had happened after I last chatted with him. He was genuinely apologetic before putting me straight through to Maria in the right department. During the minute or two it took to chat with Maria, I received a long email from eBay (presumably sent by Phillip) detailing everything I needed to do to change my eBay password and reset PayPal links. Thankfully Maria was very much on the ball and knew just what was happening. She told me to ignore the long list of instructions I'd just received and instead follow those on an email she was sending me. A few seconds later it arrived with a nice simple link to follow to change my eBay password. It worked and less than a minute later I had a new password - simples.
I checked my PayPal account and there was absolutely nothing there about money going in or out. Phew. After I'd changed the email password on my devices, more emails started to arrive from eBay confirming that each individual buyer had their money refunded and at no cost to me. Double phew! All now appears to be OK. Anyone want an Amazon Echo Dot?
For the next far too long I scoured eBay for information on how to stop a listing that's not mine. In the end I had to lie and say it was out of stock before anything would let me stop it. But now I had half a dozen buyers expecting their Echo Dots (whatever they are) and eBay charging me for the advertising. I needed to speak to someone and now. Could I find a contact number for eBay? Could I f***.
Eventually after trying numerous ways of making contact via countless options, a chat box popped up. Yes, I'm getting there. Hang on, I'm in a queue of about 5 minutes. Ten minutes later Marvin said "Hi, how are you today?" Resisting the obvious response I explained the problem and after apologising for my troubles he transferred me to Diana. Diana was also concerned about my health - by now dwindling - but a few lines later (on our keyboards, not white powder!) she said she'd transfer me to someone in another department who would get my issue resolved. Phillip also wanted to know how I was, but I held back and repeated what had happened. He checked everything then asked about an email address that was used to set up the listing. It wasn't mine. He then said that it appeared that my personal email address had been hacked and I needed to change my password immediately before doing anything else.
I went into my BT account and after a few attempts that failed for reasons way beyond me, I managed to change my password (that I'll need to change one all my devices of course). Then back to the eBay chat where Phillip said he'd wait and … It had timed out! So I had to start again; at least only waiting a couple of minutes this time. My old mate Marvin was there and I happily (!) recounted what had happened after I last chatted with him. He was genuinely apologetic before putting me straight through to Maria in the right department. During the minute or two it took to chat with Maria, I received a long email from eBay (presumably sent by Phillip) detailing everything I needed to do to change my eBay password and reset PayPal links. Thankfully Maria was very much on the ball and knew just what was happening. She told me to ignore the long list of instructions I'd just received and instead follow those on an email she was sending me. A few seconds later it arrived with a nice simple link to follow to change my eBay password. It worked and less than a minute later I had a new password - simples.
I checked my PayPal account and there was absolutely nothing there about money going in or out. Phew. After I'd changed the email password on my devices, more emails started to arrive from eBay confirming that each individual buyer had their money refunded and at no cost to me. Double phew! All now appears to be OK. Anyone want an Amazon Echo Dot?