- Joined
- Nov 27, 2004
- Messages
- 4,800
- Location
- Southampton
- Car
- 65 Plate E350 CDI Convertible, 2006 CLS 55 AMG, 1997 C230K, 1999 C43/55 AMG
Hi Guys
Wonder if someone can help me
I recently bought a door wiring loom for the rear right door of my CLS 55 from the states (nothing available in the UK at the time).
The auction clearly stated Right Rear door loom.
It was delivered yesterday and it appears they have sent me the Left Rear door loom, from the part number on the loom and it was even marked in paint pen presumably by the seller stating "CLS LR".
I immediately went onto the item in "My ebay" and clicked "Item not as described" then the only option was to request refund which i did but the page wouldn't load and timed out I have tried more than once at different times of day but no luck.
Thought I would try the App on my phone, went through the same process but it didn't give me the option to request a refund but to contact seller which duly did explaining what has happened and included a photo of the said pt.no. and of the marking CLS LR, so far they haven't responded.
I paid $21.99 for the item, $15.77 Postage and $11.70 Import Charges, this was through the global shipping programme.
If I request a refund what do i get back, does anyone one know?
Though I am still hoping once they see their error they will just post me the correct one FOC and write off the incorrect one they sent me.
Though i have used ebay for many years I have never had to request a refund before especially one that been shipped in for from the states.
How long do you think I should wait for a response from the seller, and if I request a refund how do i go about it, as the link as stated doesnt work
Any advice welcome
Wonder if someone can help me
I recently bought a door wiring loom for the rear right door of my CLS 55 from the states (nothing available in the UK at the time).
The auction clearly stated Right Rear door loom.
It was delivered yesterday and it appears they have sent me the Left Rear door loom, from the part number on the loom and it was even marked in paint pen presumably by the seller stating "CLS LR".
I immediately went onto the item in "My ebay" and clicked "Item not as described" then the only option was to request refund which i did but the page wouldn't load and timed out I have tried more than once at different times of day but no luck.
Thought I would try the App on my phone, went through the same process but it didn't give me the option to request a refund but to contact seller which duly did explaining what has happened and included a photo of the said pt.no. and of the marking CLS LR, so far they haven't responded.
I paid $21.99 for the item, $15.77 Postage and $11.70 Import Charges, this was through the global shipping programme.
If I request a refund what do i get back, does anyone one know?
Though I am still hoping once they see their error they will just post me the correct one FOC and write off the incorrect one they sent me.
Though i have used ebay for many years I have never had to request a refund before especially one that been shipped in for from the states.
How long do you think I should wait for a response from the seller, and if I request a refund how do i go about it, as the link as stated doesnt work
Any advice welcome