Chrishazle
MB Enthusiast
- Joined
- Nov 13, 2008
- Messages
- 5,446
- Location
- Nr Ashford, Kent
- Car
- 2008 S204 C220CDI Elegance Estate Auto, 2008 R171 facelift SLK280 Auto.
Small point - if you're changing supplier and you give them notice and start the switch within a certain period of the end of your current deal (not sure how long, maybe a month) then they are supposed to keep you on your current deal until the switch actually happens. We were with BG, switching to Affect Energy, advised them about 12 days before the end of my deal but switch did not actually happen until half way through the following month (14 day cooling off period once you start the process with Affect, nothing starts until after that). Anyway, BG put me onto their standard tarriff once my deal had ended - but a couple of months later wrote saying they'd made a mistake doing that and had, as a result, overcharged me by about £21 - they still had my DD details so were refunding to that, plus £10 by way of apology!