OK this is part of my issue with you guys, If you read the post you will find the car the part I require and the manufacturer of that part and the price. This will enable you to find the correct part on your website (there are only 2) yet you want me to do the leg work and supply you with the part number
Hi!
I had tried, however i cant see a mention of the year or chassis of the car - Could you let me know the details you used?
If you were more proactive instead of being inherently reactive then I'm sure your customer service and communications would benefit as a result.
Happily we process over 3,000 online orders per day, and have over 99% satisfaction which is improving every day - However we do try to ensure that we react to any issues quickly, such as this. In this case, its the first time its been bought to our attention, therefore we're looking into it as it might not help you, however we might be doing other customers in the future a dis-service
As regards your comments above I don't accept them.
1. If the price has dropped over time and you have not updated the selling price you have taken your eyes off the ball (hence my comment about being proactive.)
Totally! - Which is why I'd like to pass the details onto our product manager to investigate! - With over 132,000 products stocked, and over a million listed, they can occasionally miss an updated price from a supplier, or a change in market price - this is human nature and i'd like to highlight this to the product team to investigate
2. I accept the old stock clearance comment but when you are more expensive than the dealers then again something is not correct with your monitoring of market prices and adjustment of your own selling prices if you deem to see fit.
Exactly as above, if its a genuine reduction in market price, and our selling price has not changed then the team have dropped the ball on this part!
3. The brand they are advertising is not the brand they are supplying !!!! Is this not misrepresentation if you are advertising a specific brand (which you are)
This wasn't an accusation, i just listed it as a possible scenario - We stock / List a Valeo one, however maybe theirs is actually Hella, or an own brand?
To me it's dead easy I'll purchase the quality part I need from the company that gives me the best combination of price and aftersales service.
This is exactly what we aim for - We cant always be the cheapest, but we try to be atleast 60% of the time, and offer the best service and purchase experience throughout.
I appreciate price is not everything and we all have to make a profit but when the exact part from the same manufacturer is nearly 3 times the cost of a competitor then something is really wrong.
Hopefully its just a case of a price update missed, but once i get the part number, ill fill you in - even if its just for interest?
On a serious note - Thanks very much for the feedback, with the support of forum members such as yourself and others it allows us to resolve issues like this, even if we've lost your business on this sale, the details we're looking into, might help other members and customers.
Pat
