robert.saunders
MB Enthusiast
As title says I purchased a selection of "new" service components for my W201 from them recently. This weekend I decided to fit them but found to my horror and disgust the oil container was in a shocking state. Full of oil and even had the end cap still on it.
This part has obviously never been used on a car service in the past as the end cap has never been drilled out, certainly leaving no big hole and I would have the chance of unscrewing it time and time again.
It appears to me that no-one has returned the item in the past and the store has not needed to properly check the item and put it back on their shelve(s).
The spark plug ordered is an original NGK part, and even matches the brand on the box.
To say I'm happy is an understatement!
What I would like to know though is how am I going to get a refund on this item? Will they say I'm not entitled?
I have never had a problem with ecp before and it was my first time buying via the internet.
Please advise guys
:bannana:
Rob ban
This part has obviously never been used on a car service in the past as the end cap has never been drilled out, certainly leaving no big hole and I would have the chance of unscrewing it time and time again.
It appears to me that no-one has returned the item in the past and the store has not needed to properly check the item and put it back on their shelve(s).
The spark plug ordered is an original NGK part, and even matches the brand on the box.
To say I'm happy is an understatement!
What I would like to know though is how am I going to get a refund on this item? Will they say I'm not entitled?
I have never had a problem with ecp before and it was my first time buying via the internet.
Please advise guys
:bannana:
Rob ban