RichardL
New Member
I have had some very indifferent service at my local to home Mercedes Dealer so decided to try my local to work dealer in Tonbridge when a "clonk" recently developed in the front suspension of my W210 E55. I called there early afternoon today without an appointment to introduce myself, get them to try the noise and make a booking for the repair.
Within five minuets of arriving I was on the road with a mechanic who confirmed the drop links needed replacing. We returned to the garage so he could take the car to the workshop to confirm his diagnosis. I went to the showroom where a few moments later the service manager said that they had the parts in stock and could fit them within half an hour if that was OK!
The car is under extended Mercedes guarantee; details of which they said were already logged on the Mercedes system. I enjoyed a coffee and signed the paper work. The bill by the way, if I had to pay was £77.32 which seemed very reasonable to me.
Twenty five minuets later I was on my way minus "clonk" and with the ride and steering feel returned to normal.
The excellent service side of Mercedes Tonbridge seemed very efficient, making me feel welcome and important - a rare event these days in the franchised motor trade.
As a comparison, I have been waiting nearly 5 months for my previous Mercedes dealer's sales department to phone me back with regards to a new purchase and part exchange, the salesman’s last words to me were "I will call you later with the figures", I have heard nothing. Whilst there service side’s front of house is nothing less than abysmal in attitude and customer service.
Within five minuets of arriving I was on the road with a mechanic who confirmed the drop links needed replacing. We returned to the garage so he could take the car to the workshop to confirm his diagnosis. I went to the showroom where a few moments later the service manager said that they had the parts in stock and could fit them within half an hour if that was OK!
The car is under extended Mercedes guarantee; details of which they said were already logged on the Mercedes system. I enjoyed a coffee and signed the paper work. The bill by the way, if I had to pay was £77.32 which seemed very reasonable to me.
Twenty five minuets later I was on my way minus "clonk" and with the ride and steering feel returned to normal.
The excellent service side of Mercedes Tonbridge seemed very efficient, making me feel welcome and important - a rare event these days in the franchised motor trade.
As a comparison, I have been waiting nearly 5 months for my previous Mercedes dealer's sales department to phone me back with regards to a new purchase and part exchange, the salesman’s last words to me were "I will call you later with the figures", I have heard nothing. Whilst there service side’s front of house is nothing less than abysmal in attitude and customer service.
