Failed MOT because of Mercedes of Poole

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Sweetafton

Active Member
SUPPORTER
Joined
Apr 6, 2019
Messages
136
Location
Weymouth Dorset
Car
C63s AMG W205
My C63s went in for service beginning of October. Discovered a leaky front passenger side front shock. Ordered one and waited 10 weeks for part and then fitted middle of December. Fast forward 6 months and went in yesterday 7/6/24 for MOT and failed because spring on front shock they fitted was wrong way round and classed as a Major fault. Complained so they never charged me for work or MOT. Loads of sorry and stuff and promised it will never happen again. I know you guys will say use an independent but just want a full dealer service history. I’ve had the car from new and have always used them (6years) also have the service package.
Just was wondering should I ask for the money back I paid for fitting it incorrectly (£191.64) because they didn’t give Duty of Care and also it was paid for by credit card?
Look forward to your views 👍
 
So the dealer that fitted the spring the wrong way rectified the issue FOC , which is the least they should do ,plus never charged for the MOT ?

You could probably push for a refund based on the fact that they have admitted they made a "major" error and the MOT failure backs this up , or at least a "credit note" for any future work you give them.

K
 
I cannot see why you would be entitled to a refund.

Although they made an error they did correct it at no charge as they should and they waived the MOT fee so you were not disadvantaged and you were compensated.
 
A main MB workshop fitted a coil spring to an AMG upside down ! The mind boggles . If it's a genuine AMG spring it will have AMG printed on it along with the part number and possibly 'Eibach' (as mine do) . Muppets.
 
My C63s went in for service beginning of October. Discovered a leaky front passenger side front shock. Ordered one and waited 10 weeks for part and then fitted middle of December..... I know you guys will say use an independent but just want a full dealer service history...

I don't think that repairs go into the Digital Service Book (DSB) anyway? I.e., only servicing does. As long as all the services are done at the dealer, it makes no difference to the service history where you get repairs done. Certainly, any MB Service History printout that I've ever seen, included only Services A and B, and nothing else.
 
As I understand it, springs should be fitted with the part number the right way up so it can be read when fitted to the strut. Can't be that hard can it :dk:
 
I feel your pain.

Nice car you want a nice clean MOT history.

It's bloody annoying but personally id just move on with your life. Even if you get the refund the are not going to care about cocking it up.
 
Hi guys. The spring was fitted the rite up but not seated correctly. Back to front was the way the MOT tester described it. I just wanted a clean history on it and to be let down by the dealer is crap! I’ve just lost confidence in them.
Thanks all for your views 👍❤️
 
A clean MOT history wont affect the sale price to all but the most gullible......but I can understand you wanting it to be clear.
 
Hi guys. The spring was fitted the rite up but not seated correctly. Back to front was the way the MOT tester described it. I just wanted a clean history on it and to be let down by the dealer is crap! I’ve just lost confidence in them.
Thanks all for your views 👍❤️
Is this the first mistake they have made with any of your vehicles?

If so ignore it.
 
The spring being in the right way but 'not seated' would be an easy fix in most circumstances , shame we don't have photos of the spring/strut.

Note , MOT test personnel are not necessary skilled mechanics.
 
No wish to hijack Op's thread here, but thought I might share of couple of my local MB screw ups over the years, primarily with my old E55 and a previous wife's SLK
in no particular order,

Going back a few years, they had a delivery collection service for cars wanting servicing, one day they collected wifes SLK, then redelivered it back in the afternoon, only to reverse out the drive in their car and ram my neighbours car, £1100 damage to rear end of her car. I would add they no longer offer a free collection and delivery service.

Another occasion, my 55 had a brand new engine fitted, but on its return whilst it ran OK, it kept throwing a code up for a good fortnight, took it back to them to trace the fault. They had it for 6 weeks, with me calling them every week, 'have you fixed it'...no. the last straw during one of these calls to them, was to hear the receptionist tell me it was a very nice car, he had taken my car home last night and enjoyed driving it.....! afraid my fuses went, had both the service and general manager in an office that afternoon, listening to my ranting, the car was fixed in the next two days. They even gave me £30 worth of fuel FOC, only for me to find out once the car was back with me, that during the 6 weeks they had the car it the had done 330 miles, ..Ugh..! prehaps the cleaner took it home!.

The creme de la creme;; They had collected the 55 for service and were due to deliver it back to me in the afternoon. I got back home from work at 6.30PM on this particular Friday, no car on drive, no problem, I will get it tomorrow I was thinking. Went in the back door, answer phone flashing, in amongst the messages, is East Sussex police department, with a message, 'can you explain why your car is parked in blah blah road, please call us" Blah blah road is exactly the same address as my own but in an adjacent town, we are always having crossed post etc, the MB delivery drivers have taken my 55 to the wrong address, parked it in their drive and put the keys in the letter box. Irony is, this party had been on holiday and only came back that afternoon to find the car in their drive, so it could of sat there for at least another 24hrs, before I got excited with MB. Up shot of it, was MB was still open, and sorted it out that evening. Albeit I was very greatfull it had not gone to another town nearby, theres people there that would have had some fun with the car.
Regards the post being crossed, when I first moved where we are, lots of building works went on, ordered 10 ton of building sand one day, this before 1 ton bags, you ordered, and it came and was tipped out the lorry on the drive or road, it never turned up, called the merchants, you have it, they stated, no I don't, turns out they they had tipped outside Blah Blah road...they had to go back and hand dig it back onto the lorry..LOL

During modifiying my 55, I had a Brabus 12 pot brake and 6 pot caliper system fitted, this required bespoke bracketry and brake discs to be made, which I had done, company did a great job, even lased etched a known logo of a performance company to them, they looked top notch. However I ask local MB to fit the calipers and disc's, the disc's end up being sent back over it turns out over 0.75mm on the disc diameter, but MB did'nt box up the discs, they sent them back in a sack, ruining the finish of the disc's, very much to the annoyance of the disc company. They never came back looking as pretty, but were fitted in the end.

We still use our local MB even after all this, primarily because of warranty and service contracts, and I quite like the service guys, but when I can I always take the car up to MB Medway for anything else, Mike is very fussy, and has great facilities up there..
 
Another occasion, my 55 had a brand new engine fitted, but on its return whilst it ran OK, it kept throwing a code up for a good fortnight, took it back to them to trace the fault. They had it for 6 weeks, with me calling them every week, 'have you fixed it'...no. the last straw during one of these calls to them, was to hear the receptionist tell me it was a very nice car, he had taken my car home last night and enjoyed driving it.....! afraid my fuses went, had both the service and general manager in an office that afternoon, listening to my ranting, the car was fixed in the next two days. They even gave me £30 worth of fuel FOC, only for me to find out once the car was back with me, that during the 6 weeks they had the car it the had done 330 miles, ..Ugh..! prehaps the cleaner took it home!.
No saying that its acceptable without you knowing......but when I was in the car game that was a common occurrence. Finding intermittent faults is a pain and sometimes the only way to find/replicate it is use it like the customer does for a few days, We "usually" used to let them know though.....or if not, not let the mileage accrue!!! 😄
 
Was planning on taking mine there for a service and MOT later this year... think I'll choose somewhere more local now.
 
Hi Aristo. I will still use them because I have a service plan. Also I’ve been using them since I’ve had the C63s which is 5 years. They have been in contact several times to apologise. Hopefully this incident will make sure they double check everything before it is let out of there workshop. I guess everyone makes mistakes (I’ve calmed down a bit now but still annoyed).
 
No saying that its acceptable without you knowing......but when I was in the car game that was a common occurrence. Finding intermittent faults is a pain and sometimes the only way to find/replicate it is use it like the customer does for a few days, We "usually" used to let them know though.....or if not, not let the mileage accrue!!! 😄
Dealer service advisors and technicians have driven my cars home a couple of times to recreate issues.
 
Hi guys. The spring was fitted the rite up but not seated correctly. Back to front was the way the MOT tester described it. I just wanted a clean history on it and to be let down by the dealer is crap! I’ve just lost confidence in them.
Thanks all for your views 👍❤️
Fully understandable
 
I can understand that....but at the end of the day a clean MOT history means nothing, had no mechanical effect on the car and only the most gullible buyer would pay more because a car has one....they mean nothing and I Ive seen some unloved junk that has a clean MOT history (owned a couple!).....and vice versa. Life's too short to worry about stuff like that.
 
You could argue that a fail on something easily replaced , then an immediate pass means one less thing to go wrong . Certainly that’s how I would view it .
 
It's good to see that no one on this forum suffers from OCD.

However, for us sufferers, only a straight green ✔️ will do. No red, no amber.

Future value? Next owner? Resell? None of these come into it, other than as an excuse to self and other and to mask our affliction.
 

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