Been told we need a Nox sensor replacing (getting message 'engine start not possible in xxx miles'). The problem only started following a service with MB. Been back to garage and first time told no problem with sensor (message seemed to just clear itself), then second time told sensor is faulty and has welded itself to the exhaust which means there's an 80% chance the exhaust will be damaged and need replacing at a cost of £1300 plus £700 quoted for sensor.
My point is :
a) from looking on here seems sensor problem is common and lots of people have managed to get theirs changed FOC
b)surely if the sensor can not be removed without damaging the exhaust then this is a design problem therefore why should we be responsible for this?
We've complained to MB Customer Services who seem to think there's nothing they can do (seems unfair to be treating customers differently. If they are replacing some FOC surely they should replace all. We've also complained to our MB dealer who has finally offered to contribute 50 %. This still means we could be liable for £1000. It seems unreasonable to charge us for a new exhaust when there is nothing wrong with our current one at the moment but it may be damaged by them if we give the go ahead for the sensor replacement. We are in a very difficult position as we can not use the car at the moment because of this so we need to do something. It's a 2015 E200 with 62000 on the clock.
Wondering where we stand legally. If a garage damages another part of your car while working on one thing are you financially liable for this?
My point is :
a) from looking on here seems sensor problem is common and lots of people have managed to get theirs changed FOC
b)surely if the sensor can not be removed without damaging the exhaust then this is a design problem therefore why should we be responsible for this?
We've complained to MB Customer Services who seem to think there's nothing they can do (seems unfair to be treating customers differently. If they are replacing some FOC surely they should replace all. We've also complained to our MB dealer who has finally offered to contribute 50 %. This still means we could be liable for £1000. It seems unreasonable to charge us for a new exhaust when there is nothing wrong with our current one at the moment but it may be damaged by them if we give the go ahead for the sensor replacement. We are in a very difficult position as we can not use the car at the moment because of this so we need to do something. It's a 2015 E200 with 62000 on the clock.
Wondering where we stand legally. If a garage damages another part of your car while working on one thing are you financially liable for this?
