"Fixed Price Repair" for brakes. Dealer honours website price.

Discussion in 'Wheels, Tyres, Brakes & Suspension' started by andyjenkins, Jul 16, 2011.

  1. andyjenkins

    andyjenkins Hardcore MB Enthusiast

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    S204 C250 Sport
    Yesterday I popped into my MK MB dealership after my C250 BE kindly advised me that the MD of the dealership needed to go on holiday and needed my cash, sorry, I meant to say that my brakes needed checking.

    Car has done 28k miles from new, and dealer advised that it needed new front pads and discs. OK - maybe I'm a slightly enthusiastic driver, but thats not the point of this message.

    Dealer quoted me £388 and some pennies. On checking, I notice the MB website has states that for all C Class, front discs and pads costs a firm, and exact £300.

    Popped an email off MB, and they called the dealer that same day. Result ? A refund of £88 and some pennies. I was told that the dealer "didn't think that the Sport applied to the offer". Do MB fit other (perhaps non vented) discs to non Sport variants of the C Class ?

    So - if your having brakes done at a dealer and been charged anything other than what the MB website says - make a point to question it.

    Andy
     
    1 person likes this.
  2. A210AMG

    A210AMG MB Club Veteran

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    28K miles for Discs ?

    They didn't last long how many track days have you done :) :)
     
  3. crockers

    crockers MB Club Veteran

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    28k is pretty heavy wear rate for the discs. My fronts lasted 50k ish rears on originals at 89k.
     
  4. saorbust

    saorbust Hardcore MB Enthusiast

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    Agree seems premature. Thought the car would warn you if the brakes are low.....
     
  5. Sp!ke

    Sp!ke Administrator Staff Member

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    I did 190k miles on the same disks on my w124ce.

    Granted it was a manual box but still....
     
  6. markjay

    markjay MB Club Veteran

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    W204 C180 Executive SE 2013 Automatic / COMAND NTG4.7 and Morel speakers fitted by www.comand.co.uk
    I got 25k out of mine.

    I guess a lot depends where the mileage was racked up. Start-stop crawling in city traffic, slowing down for speed bumps, or on Motorway?

    So I don't think such variations are unreasonable.

    My 2006 C180K in Classic has vented discs, so being entry level model i assume that all C-Class of this era have ventilated disks. However I noticed that some are cross-drilled, which mine aren't.

    Said that... I think it's simply a clear case of 'have-a-go' garage practices....
     
  7. renault12ts

    renault12ts MB Club Veteran

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    As everyone else has said you did well...not. You were ripped off and made to feel good by getting £88 of the £388 they owe you back.
     
  8. OP
    OP
    andyjenkins

    andyjenkins Hardcore MB Enthusiast

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    Car:
    S204 C250 Sport
    How can you possibly suggest this? Did you see the discs? Your saying its IMPOSSIBLE for someone to burn through discs in 28k? On a previous car, I've burned through tyres in less than 10k miles - never having been on a track.

    I didnt buy a Mercedes for value for money; I don't think anyone does.

    Everyone drives different. I quite often drive like I stole it. :bannana:
     
  9. OP
    OP
    andyjenkins

    andyjenkins Hardcore MB Enthusiast

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    She did .. with a "Check brake wear" on the dash (see original post; maybe it was not clear with my attempt at a joke :cool: )
     
    1 person likes this.
  10. renault12ts

    renault12ts MB Club Veteran

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    You are right, I didn't see the discs. Did you?
     
  11. saorbust

    saorbust Hardcore MB Enthusiast

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    I am so sorry - I completely missed that !

    :doh:
     
  12. mercyme

    mercyme Member

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    May 21, 2009
    Brakes

    Hi
    Ok I only have an A class,but I recently had that job done in Kwik-fit, £183 and pads replaced free in future.
     
  13. Doodle

    Doodle Hardcore MB Enthusiast

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    On the flipside, my local MB dealer has a fixed price for brake fluid changes. This price is obviously based on the majority of the range, as one would expect.

    However, they will honour the price for SBC-equipped cars, despite "technically" making a loss each time.
     

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