ddentrec
Active Member
Hello hawk20,
Good points, well presented.
MB have ensured that 99.99% of their MobiloLie-covered cars will not be eligible for a corrosion repair after 8 years of ownership: these cars will be serviced outside the MB network by this time and may not be eligible. A more-customerfocussed approach would be a corrosion inspection every 2 years @ 1 hour's labour.
Bought new from MB Nottingham. Full MB history. No accidents or repairs. Never been near salt water.
The rust issues with my 2003 C-Class have originated on the inner wing: it is an area that is usually protected from stones etc by the wheel arch liner and is hidden from general view: it was quite by accident that I found what was going on behind the liner.
MobiloLife is genuine marketing guff in my view: If a customer presents to the dealer a valid corrosion issue caused purely by substandard corrosion treatment, and that claim is subsequently rejected, and that customer refuses to buy another new MB as a result then surely you are not suggesting that the customer is doing something wrong? Sure, I could go to another dealer by why should I have to? Is MBUK unable to manage its dealers properly?
Good points, well presented.
By the way no other car maker gives a 30 year rust warranty.
MB have ensured that 99.99% of their MobiloLie-covered cars will not be eligible for a corrosion repair after 8 years of ownership: these cars will be serviced outside the MB network by this time and may not be eligible. A more-customerfocussed approach would be a corrosion inspection every 2 years @ 1 hour's labour.
Now I don't know for what proportion of your car's life you have owned it.
Bought new from MB Nottingham. Full MB history. No accidents or repairs. Never been near salt water.
If he is wrong in your opinion you should go either to another MB dealer (as others have done and sometimes succeeded) or you should go to an approved MB bodyshop and get a second opinion.
The rust issues with my 2003 C-Class have originated on the inner wing: it is an area that is usually protected from stones etc by the wheel arch liner and is hidden from general view: it was quite by accident that I found what was going on behind the liner.
MobiloLife is genuine marketing guff in my view: If a customer presents to the dealer a valid corrosion issue caused purely by substandard corrosion treatment, and that claim is subsequently rejected, and that customer refuses to buy another new MB as a result then surely you are not suggesting that the customer is doing something wrong? Sure, I could go to another dealer by why should I have to? Is MBUK unable to manage its dealers properly?