I am also a member of the The Mercedes Club. In this month's Gazette a fellow member had occasion to write this letter. " Regrettably i must advise you of an unsatisfactory experience we received at the hands of George Fraser (London) Ltd, a company listed in "The Good Garage Guide" Please note that i have tried very hard to resolve the dispute amicably with George Fraser and have telephoned and written to him on many occasions. however he has consistently failed to return my calls or respond to my letters. I advised him that i would have to inform the Mercedes-Benz Club if we did not get a satisfactory resolution. It is therefore disappointing that i am forced to take this action. Our key concern is not that George Fraser failed to find and repair the original fault on our vehicle, but that he was clearly using the car whilst it was in his possession and not simply for legitimate testing purposes. He incurred two penalty charges for entering the London congestion zone and failing to pay the charge, which we had to pay. Despite my requests he has failed to provide an explanation or reimburse us for the fines. He covered about 250 miles using the vehicle, when it is only 12 miles from our house to his garage. This is totally unacceptable and i must therefore recommend that his firm be removed from the guide." Incredible behavior from George Fraser.