• The Forums are now open to new registrations, adverts are also being de-tuned.

GLC 43 ruling made by Financial Ombudsman & Mercedes paid up!!!

I don't think the 15% per month rebate is adequate, but on the face if it I'm suprised he got all of his initial deposit back - he's not far off the end on the agreement and generally PCP'd cars don't have any equity left so he'd likely have handed the car back and been left with nothing.
 
The ruling looks pretty fair to me. It’s an attempt at unwinding the finance and the 15% compensation is largely for the increased cost of tyres. He gets 8% interest too.
 
The only worrying aspect is that the adjudicator attached a lot of weight to MB's acknowledgement of the "characteristic" and attempts to alleviate it by offering all season tyres and, for some cars, steering modifications. It is to be hoped that they don't draw from this the conclusion that their best course in future is denial.
 
I would have thought that was obvious but, to be clear, if MB had stonewalled the complainant would not have had the evidence of their admission of a problem to support his case.
 
Well done! Sometimes the Ombudsman is the only way forward.
 
My brother in law will get approx £16k back which we feel is very fair. I have a GLC250D and my all season VRedstein tyres masked 95% of the issue so I may not chase further for mine. The issue on the GLC43 is a lot worse. Any thoughts?
 
My brother in law will get approx £16k back which we feel is very fair. I have a GLC250D and my all season VRedstein tyres masked 95% of the issue so I may not chase further for mine. The issue on the GLC43 is a lot worse. Any thoughts?
For non-AMG models, there is a fix with new steering knuckles so you wouldn’t qualify for that deal. The Motoring Ombudsman has previously come down on the side of Mercedes so it is interesting that your BIL went down the Financial Ombudsman route.

Personally, I have no problem with my GLC43 - I can live with the occasional skip in cold, wet weather before the tyres have warmed up.
 
My brother in law went down the financial ombudsman route because the car was on finance and the case was based on the fact that Mercedes were taking monthly payments and a deposit on basically what is a faulty car.
 
My brother in law went down the financial ombudsman route because the car was on finance and the case was based on the fact that Mercedes were taking monthly payments and a deposit on basically what is a faulty car.
How bad was the car?

My Mrs fancies either one of these or a Macan next year.
 
I have to echo the sentiment that Mercedes should have seen fit to sort this without the need to involve the ombudsman. Reputation is everything in the luxury car market and the payout is a drop in the ocean compared to the bad publicity it could generate.
 
I have to echo the sentiment that Mercedes should have seen fit to sort this without the need to involve the ombudsman. Reputation is everything in the luxury car market and the payout is a drop in the ocean compared to the bad publicity it could generate.
I’m not sure that any bad publicity has caused much of an impact. There’s been lots of chatter on Internet forums, but even forum members keep buying the affected cars.
 
I’m not surprised that forum members keep buying the cars as we all live in hope. I would, however, be very surprised if the publicity didn’t bother Mercedes.
 

Users who are viewing this thread

Back
Top Bottom