I had a good experience yesterday with Halfords !
Several months ago ( can't remember exactly when , but it was since I bought my C270 at the end of last year , so still less than a year ago ) I bought one of those electric tyre inflators that you plug into the cigarette lighter . The item was a Halfords own brand product , so clearly not bought elsewhere .
I had only used it two or three times , but when I went to blow up my bike tyres last weekend I found that the threads on the valve connector had stripped so that the air line wouldn't tighten down onto the valve .
The unit still looked brand new, was complete in its box with all original accessories , only I thought I might be onto a loser since I no longer had the receipt .
When I went in , I politely explained what was wrong , and asked if my no longer having the receipt was a problem . The girl on the checkout was polite and helpful , but said she'd have to ask her manager as I really ought to have had a receipt . The manager came over and immediately asked if I would just like another one - to which I replied yes please .
All sorted out in a couple of minutes with no fuss or bother .
It does turn out that they are conducting a customer satisfaction survey just now , by completing it you enter a draw to potentially win a £1000 cash prize .
The web address for anyone wishing to try their luck and give feedback ( you will need a receipt for something from Halfords as it asks for reference numbers ) is Halfords Customer Satisfaction Survey
It took me about 10 mins to fill in ( gave them a glowing report for swapping the pump ) but , oddly , I didn't win the prize
Several months ago ( can't remember exactly when , but it was since I bought my C270 at the end of last year , so still less than a year ago ) I bought one of those electric tyre inflators that you plug into the cigarette lighter . The item was a Halfords own brand product , so clearly not bought elsewhere .
I had only used it two or three times , but when I went to blow up my bike tyres last weekend I found that the threads on the valve connector had stripped so that the air line wouldn't tighten down onto the valve .
The unit still looked brand new, was complete in its box with all original accessories , only I thought I might be onto a loser since I no longer had the receipt .
When I went in , I politely explained what was wrong , and asked if my no longer having the receipt was a problem . The girl on the checkout was polite and helpful , but said she'd have to ask her manager as I really ought to have had a receipt . The manager came over and immediately asked if I would just like another one - to which I replied yes please .
All sorted out in a couple of minutes with no fuss or bother .
It does turn out that they are conducting a customer satisfaction survey just now , by completing it you enter a draw to potentially win a £1000 cash prize .
The web address for anyone wishing to try their luck and give feedback ( you will need a receipt for something from Halfords as it asks for reference numbers ) is Halfords Customer Satisfaction Survey
It took me about 10 mins to fill in ( gave them a glowing report for swapping the pump ) but , oddly , I didn't win the prize
