Goodyear UK Customer Service

Discussion in 'Wheels, Tyres, Brakes & Suspension' started by C240Sport97, Apr 15, 2019.

  1. C240Sport97

    C240Sport97 MB Club Veteran

    Messages:
    8,585
    Joined:
    Feb 22, 2004
    Location:
    London E1
    Car:
    SL400 and 911 GT3
    fitted 4 new Goodyear F1 Assymetric 3s last week.

    A few days later, the sidewall developed a leak - there is no damage to the outside sidewall so I am thinking it’s a defective tyre. See pic.

    [​IMG]

    Any thoughts or comments?

    Advice on who to contact at Goodyear to get reimbursement for replacement would be much appreciated.

    Thanks.
     
  2. geraldrobins

    geraldrobins Hardcore MB Enthusiast

    Messages:
    1,396
    Joined:
    Jan 26, 2013
    Car:
    VW Golf, past c200cdi
    Surely the responsibility is with the supplier initially.
     
    markjay, stwat and whitenemesis like this.
  3. Will

    Will MB Club Veteran

    Messages:
    10,964
    Joined:
    Jan 21, 2003
    Location:
    Surrey
    Car:
    S212 E63 AMG / S211 E55K AMG / 190E 2.3-16 / 190E 2.5-16 / Porsche 911
    I know you say there’s no damage, but from the picture it looks damaged, like it could have caught a pothole or something like that?

    Bad luck either way for a new tyre - hopefully Goodyear or the supplier can help further? :)
     
    clk320x likes this.
  4. clk320x

    clk320x MB Club Veteran

    Messages:
    9,176
    Joined:
    Sep 27, 2016
    Location:
    East Midlands
    Car:
    W211 E320 CDI - W212 E250 CDI
    Yeah looks like it’s been damaged by an external factor.
     
  5. OP
    OP
    C240Sport97

    C240Sport97 MB Club Veteran

    Messages:
    8,585
    Joined:
    Feb 22, 2004
    Location:
    London E1
    Car:
    SL400 and 911 GT3
    I think it looks like the tyre burst open - “peeled off” - due to weakness of tyre wall

    if there was an external impact, you would expect bits of rubber to missing .. there aren’t any, it’s merely a lose flap.
     
  6. whitenemesis

    whitenemesis MB Club Veteran

    Messages:
    15,611
    Joined:
    May 7, 2007
    Car:
    Lexus RC300h F-Sport 2016
    First call should be with the tyre shop that fitted them. They can then inspect the tyre and take it from there.
     
  7. OP
    OP
    C240Sport97

    C240Sport97 MB Club Veteran

    Messages:
    8,585
    Joined:
    Feb 22, 2004
    Location:
    London E1
    Car:
    SL400 and 911 GT3
    I certainly didn’t hit any potholes since the tyres were fitted
     
  8. OP
    OP
    C240Sport97

    C240Sport97 MB Club Veteran

    Messages:
    8,585
    Joined:
    Feb 22, 2004
    Location:
    London E1
    Car:
    SL400 and 911 GT3
    tyre already dumped by MB Perth
     
  9. OP
    OP
    C240Sport97

    C240Sport97 MB Club Veteran

    Messages:
    8,585
    Joined:
    Feb 22, 2004
    Location:
    London E1
    Car:
    SL400 and 911 GT3
    or scuffing to the surrounding rubber
     
  10. clk320x

    clk320x MB Club Veteran

    Messages:
    9,176
    Joined:
    Sep 27, 2016
    Location:
    East Midlands
    Car:
    W211 E320 CDI - W212 E250 CDI
    As in it’s been thrown away?
     
  11. OP
    OP
    C240Sport97

    C240Sport97 MB Club Veteran

    Messages:
    8,585
    Joined:
    Feb 22, 2004
    Location:
    London E1
    Car:
    SL400 and 911 GT3
    yep
     
  12. clk320x

    clk320x MB Club Veteran

    Messages:
    9,176
    Joined:
    Sep 27, 2016
    Location:
    East Midlands
    Car:
    W211 E320 CDI - W212 E250 CDI
    might be difficult then :(
     
  13. Will

    Will MB Club Veteran

    Messages:
    10,964
    Joined:
    Jan 21, 2003
    Location:
    Surrey
    Car:
    S212 E63 AMG / S211 E55K AMG / 190E 2.3-16 / 190E 2.5-16 / Porsche 911
    Something sharp on the road surface?

    Shame MB have dumped the tyre, as I’d expect Goodyear would’ve wanted the old one back to inspect.
     
    clk320x likes this.
  14. OP
    OP
    C240Sport97

    C240Sport97 MB Club Veteran

    Messages:
    8,585
    Joined:
    Feb 22, 2004
    Location:
    London E1
    Car:
    SL400 and 911 GT3
    Maybe
     
  15. flowrider99

    flowrider99 Hardcore MB Enthusiast

    Messages:
    2,235
    Joined:
    Aug 25, 2011
    Location:
    Hertfordshire
    Car:
    SL500 / Audi S5 Sportback
    Without the tyre I'm afraid you've got next to no chance of anybody giving you a refund. :(
     
    markjay likes this.
  16. OP
    OP
    C240Sport97

    C240Sport97 MB Club Veteran

    Messages:
    8,585
    Joined:
    Feb 22, 2004
    Location:
    London E1
    Car:
    SL400 and 911 GT3
    brain freeze on my part .. should have remembered to ask them to put old tyre in the boot!
     
  17. geraldrobins

    geraldrobins Hardcore MB Enthusiast

    Messages:
    1,396
    Joined:
    Jan 26, 2013
    Car:
    VW Golf, past c200cdi
    Did MB Perth fit the tyre last week and have they replaced it free of charge?
    If so then surely they will return it to their supplier.
     
  18. jaymanek

    jaymanek Authorised Forum Sponsor Authorised Forum Sponsor

    Messages:
    16,397
    Joined:
    Nov 29, 2002
    Location:
    Nuneaton Warwickshire
    Car:
    Lots of Mercedes!
    That's hit something. If not a kerb then something in the road.

    It's not concurrent with damage during fitting.

    I wouldnt waste my time contacting the manufacturer in this case...
     
    E55BOF and DrFeelgood like this.
  19. Will

    Will MB Club Veteran

    Messages:
    10,964
    Joined:
    Jan 21, 2003
    Location:
    Surrey
    Car:
    S212 E63 AMG / S211 E55K AMG / 190E 2.3-16 / 190E 2.5-16 / Porsche 911
    I could be wrong but I’d have thought a tyre would either deflate slowly (in the case of a puncture) or in the case of a blowout would be a more dramatic loss of pressure.

    That looks like something has gone into the sidewall causing the tyre to go flat, if it had burst under pressure I’d have thought you’d have known about it?
     
  20. OP
    OP
    C240Sport97

    C240Sport97 MB Club Veteran

    Messages:
    8,585
    Joined:
    Feb 22, 2004
    Location:
    London E1
    Car:
    SL400 and 911 GT3
    it was a slow deflation as the TPM flashed red and then I saw the pressure drop ...

    Fitted in Kent
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.