I'm looking for some advice.
I bought a 2012 C180 1.8 petrol from a main dealer in June 2022. It was serviced along with a Gearbox service, before I took it at 47.5k miles. I was reassured, with a 12 month Mercedes assured warranty. However because the warranty cannot be extended beyond 10 years old, I could not extend the warranty in June 2023.
I first took it back to them, in October 2022, as it was making a rattling noise on start up, which quickly subsided. I thought it was the exhaust, but was assured that they could find nothing wrong; just a bit of a noisy car. I left it for a while as it was only now and then that it made noise.
In February/ March 2023, it given a free inspection and that did reveal that there was an 'O' ring seal on the turbo oil feeder pipe leaking and needing replacing. I was assured, This was just an advisory and not something that needed to be done immediately. It could be done at the next service.
I was beginning to lose faith in their diagnostic capabilities as the noise was still troubling me. So, I took it to a Mercedes specialist to check if the timing chain was damaged or in any way compromised. They told me it was not.
Almost a year since buying it and the service and MOT was due. So, before my warranty expired, I took it back to the main dealer to have it serviced and MOT'd and at the same time get the 'O' ring repair done, which was not covered by the warranty.
At the dealers, when paying the bill, I asked if they had inspected the car during the repair and MOT for the cause of the noise. They had only done the jobs required and paid for.
The dealers representative, did offer to have it inspected further, if I was willing to bring it in and leave it with them for a day and I was willing to pay the one hour inspection fee. I said I would consider it but felt that the service, repair and MOT had just been done and I would monitor the car. In October 2023, I took my car out and found that it was sounding like an old diesel car. So, I called Mercedes to take the opportunity of a paid inspection.
The upshot is this Fully SERVICED engine is shot AT 61,000 MILES. Metal deposits in the oil filter and the dealers suggestion is a new engine. This would cost more than the car is worth and Mercedes have refused to help with it. They did ask if I would
AUTHORISE 15 HOURS TO INVESTIGATE THE CAUSE. Any thoughts?
I bought a 2012 C180 1.8 petrol from a main dealer in June 2022. It was serviced along with a Gearbox service, before I took it at 47.5k miles. I was reassured, with a 12 month Mercedes assured warranty. However because the warranty cannot be extended beyond 10 years old, I could not extend the warranty in June 2023.
I first took it back to them, in October 2022, as it was making a rattling noise on start up, which quickly subsided. I thought it was the exhaust, but was assured that they could find nothing wrong; just a bit of a noisy car. I left it for a while as it was only now and then that it made noise.
In February/ March 2023, it given a free inspection and that did reveal that there was an 'O' ring seal on the turbo oil feeder pipe leaking and needing replacing. I was assured, This was just an advisory and not something that needed to be done immediately. It could be done at the next service.
I was beginning to lose faith in their diagnostic capabilities as the noise was still troubling me. So, I took it to a Mercedes specialist to check if the timing chain was damaged or in any way compromised. They told me it was not.
Almost a year since buying it and the service and MOT was due. So, before my warranty expired, I took it back to the main dealer to have it serviced and MOT'd and at the same time get the 'O' ring repair done, which was not covered by the warranty.
At the dealers, when paying the bill, I asked if they had inspected the car during the repair and MOT for the cause of the noise. They had only done the jobs required and paid for.
The dealers representative, did offer to have it inspected further, if I was willing to bring it in and leave it with them for a day and I was willing to pay the one hour inspection fee. I said I would consider it but felt that the service, repair and MOT had just been done and I would monitor the car. In October 2023, I took my car out and found that it was sounding like an old diesel car. So, I called Mercedes to take the opportunity of a paid inspection.
The upshot is this Fully SERVICED engine is shot AT 61,000 MILES. Metal deposits in the oil filter and the dealers suggestion is a new engine. This would cost more than the car is worth and Mercedes have refused to help with it. They did ask if I would
AUTHORISE 15 HOURS TO INVESTIGATE THE CAUSE. Any thoughts?
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