Hello all Might be a bit of a long winded one this, but have been having some serious problems with these cowboys and short of going around there with a van full of lads im not too sure what else to do. But basically, ordered and paid for an engine on Thursday 15/10/2015. Was to be delivered for Tuesday 20/10/2015, 5 days later. The engine never arrived and despite calling every day i was given another excuse about the courier having trouble with it, this was over a course of 3 weeks. On 05/11/2015 i called and got told that the couriers had "dropped" the engine So i asked for a refund and immediately the guy hesitated and started humming and harring, eventually having to speak to his manager. I was quite annoyed at this fact as in the previous 3 weeks of messing me around he never once had to speak to his manager. But eventually 3 calls later they said they would refund me which takes 3-5 working days. 6 working days later iv just had another excuse that it wasnt processed properly and now requires another 5 working days Iv heard just about every excuse under the sun, i am only ever able to speak to the one muppet who sold me the engine, i can never get through to the manager or the supervisor there and i know this is just another in the latest line of excuses that will mean i dont get my money back. Its no small amount either, so whats the best way to do this, having never done it before?