dan-mb
Active Member
Hi all,
So before christmas I had a little bump when a car pulled out on me on a roundabout, no big deal the other party took responsibility and my insurers said they would fix it via their approved body shop. Last Thursday they took my car in for repair, courtesy car provided by fleet via albany assistance who are working on behalf of admiral insurance (my insurers) when i went to collect my repaired car today it was not all fixed and i refused to sign for the car. The Engineers report stated the car needed numerous 'new parts' and to 'check' others. Not all the 'new parts' have been completed and the to check other parts hadn't been properly checked or any rectified. It was down for just over £1800's worth of repairs but as far as i can tell all i have is a new bumper and parking sensor insert on the front bumper. When speaking to the engineer at the assessment I pointed out that the washer jets no longer came out (they did before the crash) and that i had condensation in one headlight as a result of the crash. This was not fixed and the accident repair garage tried to fob me off with its normal/its because your lights have just come on/any excuse imaginable. Also i have damaged chrome inserts as a result of the crash that have not been replaced. The garage are saying it might have been before the crash, however its clearly not as the chrome was in front of the parking sensors/surrond/insert on the front bumper that was damaged and replaced. It's really annoying that they have just left my CLK in such a bad way and not repaired it all. So i refused to sign for the car after pointing out all of these and more problems. They said they would try and get it working but there was nothing they could do. So I went off in the courtesy car (which was due to be returned then and there). I rang albany assistance and explained the situation they rang the body shop whilst i was put on hold and after some negotiations i was granted an extra 24hours courtsey car whilst the repairers were 'investigating'. This afternoon i get a call saying the car shop is saying its broke but won't fix it as the engineer didnt specifically say replace it just investigate it. Im due to pick it up tomorrow but don't know what to do. Any advice? Please help. Thanks in advance!
Dan
So before christmas I had a little bump when a car pulled out on me on a roundabout, no big deal the other party took responsibility and my insurers said they would fix it via their approved body shop. Last Thursday they took my car in for repair, courtesy car provided by fleet via albany assistance who are working on behalf of admiral insurance (my insurers) when i went to collect my repaired car today it was not all fixed and i refused to sign for the car. The Engineers report stated the car needed numerous 'new parts' and to 'check' others. Not all the 'new parts' have been completed and the to check other parts hadn't been properly checked or any rectified. It was down for just over £1800's worth of repairs but as far as i can tell all i have is a new bumper and parking sensor insert on the front bumper. When speaking to the engineer at the assessment I pointed out that the washer jets no longer came out (they did before the crash) and that i had condensation in one headlight as a result of the crash. This was not fixed and the accident repair garage tried to fob me off with its normal/its because your lights have just come on/any excuse imaginable. Also i have damaged chrome inserts as a result of the crash that have not been replaced. The garage are saying it might have been before the crash, however its clearly not as the chrome was in front of the parking sensors/surrond/insert on the front bumper that was damaged and replaced. It's really annoying that they have just left my CLK in such a bad way and not repaired it all. So i refused to sign for the car after pointing out all of these and more problems. They said they would try and get it working but there was nothing they could do. So I went off in the courtesy car (which was due to be returned then and there). I rang albany assistance and explained the situation they rang the body shop whilst i was put on hold and after some negotiations i was granted an extra 24hours courtsey car whilst the repairers were 'investigating'. This afternoon i get a call saying the car shop is saying its broke but won't fix it as the engineer didnt specifically say replace it just investigate it. Im due to pick it up tomorrow but don't know what to do. Any advice? Please help. Thanks in advance!
Dan