Some time ago I took an item back to John Lewis for a refund.I bought it using my Nat-West debit card so I had to get the refund back to my debit card. This I did.The refund transaction was completed and I have the till receipt. This clearly shows a refund back to my card for the amount,£55.00. It shows the transaction number,authorisation code etc. The problem is that I have never received the money back into my bank account. I have spoken to my bank. They say that is nothing to do with them,they say that when John Lewis`s bank send the money back they will put it back in my account, until then there is nothing more they can do. I have spoken to John Lewis,they say the fault is with my bank,that they have sent the money back to my bank and that they therefore must have lost the money somewhere............nothing more they can do. So my money is lost somewhere in cyberspace.Neither party is willing to help. Any ideas ? Does anyone work at a bank and know about this sort of problem ? Mike.