Help with Becker Pilot needed

[MercAMG]

I have a 2015 Becker pilot map, i plugged into the content manager on my laptop to see if there was any updates , sure enough there was.

First of all it backed up onto a folder on my laptop, then went into update, it stated to hit the reset button on the unit , i waited and waited and nothing, plugged into the car and it just loops in the Becker pilot spash screen.

If i plug it into content manager it sees the unit and if i select to restore from the folder where the backup is it states

" RESTORE NOT POSSIBLE , SELECTED BACKUP DOES NOT MATCH WITH DEVICE!

SO i think its caught between the firmware update, i can see a "sync" option with the new firmware if i select that it gets to 8% and cancels itself.

Has anyone got any ideas please , or is it a dead donkey ?

cheers

 

[markjay]

Another member here stated that he had a similar issue, unit became unresponsive after reset, and Becker replaced the unit with a new one FOC even though it was long out of warranty.

I suggest that you try and log a support call with them and see how it goes.

 

[markjay]

Also, double-check that you are trying to upload the correct firmware file for the model - there are several variants. .

 

[MercAMG]

thanks, the firmware update was what the content manager offering there was only one, everything was going fine then after the reset , it went belly up !!

After looking on the web there does seem a lot of issues with these things.

a call to Becker Tuesday seems the way to go now then.

 

[400ixl]

This seems to be becoming a bit too common recently. Must be the 4th example in the last month or so.

What version of the module do you have, might be worth seeing if there is a trend.

Device types: 9077, M013, M041, M045, M046, M050 and M051 then firmware is v2.5.27
Harman Becker Shop

Newer device types: M054, M075, M076, M083, M084, M085, M092 and M097 then latest firmware is 3.0.18
Harman Becker Shop

 

[MercAMG]

cheers Stu,
the unit is a MO54, and has updated the firmware to 3.0.18, as stated when i plug it into content manager, however there are no maps and it just loops when in the car on screen.

I called becker this am and was told to " email us via the website, and someone should get back to you within 48hrs"

I am somewhat doubtful this will happen within 48hrs, but fingers crossed.

i also note i am now unable to to place any files onto the becker via windows explorer, the new firmware seems to have altered the internal drive structure and protected it / locked it out even ?

Its quite frustrating as i only followed what was told to during the update process, now its rendered useless, i hope i dont have an expensive 3x3 lump of plastic now.....

 

[400ixl]

Fingers crossed. At least one other member successfully had them swap theirs out.

Certainly not touching mine at the moment. Not that I use it as I have an Android screen now and use Waze and Google Maps.

 

[MercAMG]

i have read online that one person was told by Becker after updating his pilot map,

" sorry sir but your old maps are not compatible with the new firmware update you now have, so you will need to purchase the new maps at a cost of £90 "

I hope this is not the case as at no point was i warned that if i updated to the newer firmware that i would also BE FORCED to purchase the new maps.
Surely you need to be told of this before selecting update firmware ? and have the option to stay on older firmware and keep maps ?